Thanks for reaching out to us, wsm614.

Yes, that's correct. We have an ongoing investigation about the Merchant Service Deposit isn't working properly. Since our engineers transitioning to switch the default browser from Internet Explorer to Google Chrome. Rest assured they never stop working until they fix it.

In the meantime, you can manually match and record payment deposits. I'll show you how.

Step 1: Turn off automatic matching:

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Select Change your deposit settings.
3. Turn off Auto match & record setting.
4. Hit Save.

Step 2: Manually match and record payments:

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Click the Add payments to record tab.
3. Select the small arrow icon ▼ next to the first deposit on the list.
4. Review the payments in QuickBooks.
5. Choose Add payments in the Action column to add payments to the bank deposit.
6. Compare the deposit total in QuickBooks with the deposit for that day on your bank statement.
7. When everything matches, select Save and close. 
8. Review each bank deposit on the list.
9. Once added all the payments in QuickBooks to a bank deposit, hit Record deposit.

Check out this article for more details: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

I'm also including this article about how to resolve problems when the downloaded or recorded payment can't be matched for future reference: Fixing Error in Merchant Deposits.

If you need further assistance with recording the Merchant Deposit, please let me know. I'll be here to help you.

I keep getting this error message:

We're sorry, but your session ended due to inactivity.

Hello Kelly563,

Recently, we opened an investigation into the error message you received. With that, I recommend reaching out to our phone support team so we can add your company details as one of the affected users.

Here's how:

1. Click the ? Help icon.
2. On the Assistant tab, enter Talk to a human.
3. You can use We're sorry, but your session ended due to inactivity as your keywords.
4. Select No.
5. You can choose how you want to get in touch with the team.

Moreover, you can check this article as your guide in handling deposits:  Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

We appreciate your patience while we're working to resolve the issue the soonest.

Hello, I have the same "time out error"  as Kelly563 and your recommendation has not fixed it. What else could be done? Thank you

I appreciate you for joining this thread and for trying the troubleshooting steps, expressair1.

Our engineers recently created an investigation about the error message you both received. With that, I updated my previous response to ensure we're on the same page.

To make sure you're added as one of the affected users, I suggest contacting our phone support team. You can do so by following the steps I shared above.

Furthermore, feel free to visit this page whenever you have payment concerns: Payments.

Your patience is highly appreciated while we are investigating the root cause of the issue.

My link is not working at all. When I click on "Make Merchant Service Deposits" literally nothing happens. The other links under Banking seem to work fine.

What's the fix? I've tried uninstalling/reinstalling without success.

Hi there, @StayLinked AP.

I appreciate you for reinstalling and doing the steps my colleague provided above. Since you have already completed those steps, let's proceed to troubleshoot your Merchant Service account to refresh its connection with QuickBooks Desktop.

You can fix this by disconnecting and then reconnecting your Merchant Service account from QuickBooks Desktop, and I'm here to guide you on how.

Here's how:

1. Go to Edit and select Preferences.
2. Select the Payments menu.
3. Disconnect the Merchant Service account and follow the prompts or confirmations to complete the process.

After that, you can reconnect your Merchant Service to your QuickBooks Desktop and use the Make Merchant Service Deposits link again. However, you can contact our QuickBooks Payments support  if the link doesn't still work. This way, they can investigate this matter further.

Moreover, here's an article that can help you manage some tasks with your Merchant Service account: Access and manage your QuickBooks Payments account.

The Community is always open if you have further concerns about making Merchant Services deposits in QuickBooks Desktop. I'm here to ensure you can record your business within Intuit QuickBooks efficiently.

Been using Quickbooks in my business since 2008, been using integrated QB credit card system since about 2012.  I have a MacBook Pro, OS Sonoma 14.5 (just upgraded from 14.2)

As soon as I upgraded from Quickbooks Desktop 2023 to Quickbooks Desktop 2024, I lost the ability to take credit card payments through QB platform. The menu item "Link Merchant account to company file" simply does not work. QB platform no longer can communicate with my merchant account at merchantcenter.intuit.com. Despite trying all possible measures, including 2+ hours on the support line with the merchant account specialist. The merchant account specialist told me I could start manually entering credit card information directly on merchantcenter.intuit.com. He also told me to upgrade from Mac OS 14.2 to Mac OS 14.5, thinking the prior operating system OS 14.2 was obsolete for purposes of QB 2024 ( I was skeptical because QB has published that QB 2024 version needs at least Mac OSX v 12.0)

I upgraded from Mac OS 14.2 to Mac OS 14.5 and there is still no ability to do the credit card linkage function.

Been taking credit card payments on QB platform for the past 12 years. Now this function has been disabled by the mandatory upgrade to QB 2024.

Anyone else with similar experience? Have you found a solution?

My next idea  is to consult QB merchant specialist again on Monday and ask about trying to get a brand new account and new page set up for me at merchantcenter.intuit.com, see if that fresh account will link up to the updated newly installed QB 2024.

I have operating system Sonoma 14.5. Just upgraded from Quickbooks Desktop 2023 to Quickbooks Desktop 2024. Since 2008, Quickbooks has been vital to keep my small business going and the credit card processing is integral to this (using the credit card system since 2012). Not being able to process cards from the QB platform will slow me down considerably.   To process cards, I need to take extra time to open my account page at merchantcenter.intuit.com and manually enter card information each time for each existing and new client.

If I can't get this fixed, will have to look into alternate credit card payment options for my business.  

Hi there, @docmatheny.

This isn't the experience we want you to have when using the program. Despite trying the resolution steps provided by the support team, the issue with linking the Merchant account to the company file persists, we recommend contacting our Customer Care Team again so they can further investigate the issue to gather more details and come up with a solution. They have the tools to securely check your account and provide an update on the status of the investigation.

Furthermore, we appreciate your effort knowing that you're actively working to consult with a QB merchant specialist to see if that new account will link up with the newly installed QB 2024.

You can also check this article QuickBooks Payments Team for more details and be sure to review their support hours to know when agents are available.

Moreover, I'll share some articles for you to read about how to connect an existing payment account to QuickBooks Desktop so that customers can pay their invoices online. Also, how QuickBooks Desktop handles and deposits the payments you process with QuickBooks Payments.

• Connect your QuickBooks Payments account to QuickBooks Desktop
•  Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

Please know that I'm just a reply away if you need any further assistance with handling your accounts in QuickBooks Desktop. Have a great week!

I have been sending invoices for years to my clients with a pay here button that they could use to send a payment. Without warning, the process suddenly stopped working 1 week before the Oct 15 tax filing deadline.  It is now Oct 20 and after 2.5 hours on the phone with QB support, hours of online research, I still do not have an answer.   I am very disappointed with the problems with the software and the inability to find solutions.  The program is getting worse not better.  

This isn't how things should work for you, Taxplanet. I appreciate you reaching out to us and letting us know about the invoice pay button not working. I'm here to help you and make sure you have all the information you need.

Let's start by refreshing your Merchant Service account connection with QuickBooks Desktop (QBDT) by disconnecting and reconnecting it. This step will help us ensure your account is fully integrated with QuickBooks, allowing for seamless transaction processing and data synchronization.

Here's how to disconnect your account:

1. Go to Edit and select Preferences.
2. Select the Payments menu.
3. Disconnect the Merchant Service account and follow the prompts or confirmations to complete the process.

Next, please reconnect your account and use the Make Merchant Service Deposits link once more.

If the issue persists, create a sample invoice and send it to yourself. This will help us diagnose the problem, as changes to your settings and company file can affect the pay button feature. I'll walk you through this process step-by-step below.

1. Go to the Customers menu and select Create Invoices.
2. Select the customer from the Customer: Job dropdown.
3. Next to Your customer can pay online using, review the online payment options available.
4. Untick and tick the boxes of your online payment choice and fill out the rest of the invoice.
5. Select the Email dropdown, then select Invoice. Ensure that you use your email for the sample invoice.
6. Review the invoice message. Click Send.

After completing these steps, check if you've received an email with a working pay button. I suggest contacting our QuickBooks Payments support again. They have the tools to verify your account securely and guide you further.

We value your input and are here to support you every step of the way. If you need additional assistance in managing payments from customers, please don’t hesitate to reach out. Your success is our priority, and we’re committed to ensuring you have the best experience possible with QBDT.