I appreciate you for joining this thread and for trying the troubleshooting steps, expressair1.

Our engineers recently created an investigation about the error message you both received. With that, I updated my previous response to ensure we're on the same page.

To make sure you're added as one of the affected users, I suggest contacting our phone support team. You can do so by following the steps I shared above.

Furthermore, feel free to visit this page whenever you have payment concerns: Payments.

Your patience is highly appreciated while we are investigating the root cause of the issue.