Thanks for reaching out to us, wsm614.
Yes, that's correct. We have an ongoing investigation about the Merchant Service Deposit isn't working properly. Since our engineers transitioning to switch the default browser from Internet Explorer to Google Chrome. Rest assured they never stop working until they fix it.
In the meantime, you can manually match and record payment deposits. I'll show you how.
Step 1: Turn off automatic matching:
- Go to the Banking menu and select Record Merchant Service Deposits.
- Select Change your deposit settings.
- Turn off Auto match & record setting.
- Hit Save.
Step 2: Manually match and record payments:
- Go to the Banking menu and select Record Merchant Service Deposits.
- Click the Add payments to record tab.
- Select the small arrow icon ▼ next to the first deposit on the list.
- Review the payments in QuickBooks.
- Choose Add payments in the Action column to add payments to the bank deposit.
- Compare the deposit total in QuickBooks with the deposit for that day on your bank statement.
- When everything matches, select Save and close.
- Review each bank deposit on the list.
- Once added all the payments in QuickBooks to a bank deposit, hit Record deposit.
Check out this article for more details: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.
I'm also including this article about how to resolve problems when the downloaded or recorded payment can't be matched for future reference: Fixing Error in Merchant Deposits.
If you need further assistance with recording the Merchant Deposit, please let me know. I'll be here to help you.
