Hello Kelly563,
Recently, we opened an investigation into the error message you received. With that, I recommend reaching out to our phone support team so we can add your company details as one of the affected users.
Here's how:
- Click the ? Help icon.
- On the Assistant tab, enter Talk to a human.
- You can use We're sorry, but your session ended due to inactivity as your keywords.
- Select No.
- You can choose how you want to get in touch with the team.
Moreover, you can check this article as your guide in handling deposits: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.
We appreciate your patience while we're working to resolve the issue the soonest.
