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Buy nowThis isn't how things should work for you, Taxplanet. I appreciate you reaching out to us and letting us know about the invoice pay button not working. I'm here to help you and make sure you have all the information you need.
Let's start by refreshing your Merchant Service account connection with QuickBooks Desktop (QBDT) by disconnecting and reconnecting it. This step will help us ensure your account is fully integrated with QuickBooks, allowing for seamless transaction processing and data synchronization.
Here's how to disconnect your account:
Next, please reconnect your account and use the Make Merchant Service Deposits link once more.
If the issue persists, create a sample invoice and send it to yourself. This will help us diagnose the problem, as changes to your settings and company file can affect the pay button feature. I'll walk you through this process step-by-step below.
After completing these steps, check if you've received an email with a working pay button. I suggest contacting our QuickBooks Payments support again. They have the tools to verify your account securely and guide you further.
We value your input and are here to support you every step of the way. If you need additional assistance in managing payments from customers, please donβt hesitate to reach out. Your success is our priority, and weβre committed to ensuring you have the best experience possible with QBDT.