Hi there, @docmatheny.
This isn't the experience we want you to have when using the program. Despite trying the resolution steps provided by the support team, the issue with linking the Merchant account to the company file persists, we recommend contacting our Customer Care Team again so they can further investigate the issue to gather more details and come up with a solution. They have the tools to securely check your account and provide an update on the status of the investigation.
Furthermore, we appreciate your effort knowing that you're actively working to consult with a QB merchant specialist to see if that new account will link up with the newly installed QB 2024.
You can also check this article QuickBooks Payments Team for more details and be sure to review their support hours to know when agents are available.
Moreover, I'll share some articles for you to read about how to connect an existing payment account to QuickBooks Desktop so that customers can pay their invoices online. Also, how QuickBooks Desktop handles and deposits the payments you process with QuickBooks Payments.
Please know that I'm just a reply away if you need any further assistance with handling your accounts in QuickBooks Desktop. Have a great week!
