Hello Kelly563,

Recently, we opened an investigation into the error message you received. With that, I recommend reaching out to our phone support team so we can add your company details as one of the affected users.

Here's how:

1. Click the ? Help icon.
2. On the Assistant tab, enter Talk to a human.
3. You can use We're sorry, but your session ended due to inactivity as your keywords.
4. Select No.
5. You can choose how you want to get in touch with the team.

Moreover, you can check this article as your guide in handling deposits:  Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

We appreciate your patience while we're working to resolve the issue the soonest.