Problem with chart of account list.

I appreciate you using the repair tool to fix your concern, @Owen_2. Let me share other ways to get rid of the question mark symbol on your Chart of Accounts (COA).

This special character (?) appearing on your COA is a sign of damage. To fix this, let's use the Rebuild Data tool to automatically fixes minor company file data issues.

Here's how:

1. Go to the File menu, 
2. Choose Utilities and select Verify Data.
   
   
3. Let the tool check for data issues.
4. Go to File, select Utilities, and then click Rebuild Data.
5. On the QuickBooks Information window, click OK and follow the onscreen steps to save a backup.
6. The Rebuild Data utility starts as soon as the backup is finished.
7. Click OK when you get the message Rebuild has completed.

If QuickBooks doesn't find any problems, click OK. Otherwise, select Rebuild Now again if QuickBooks finds an issue with your data. On condition the issue persists, you may use the QuickBooks File Doctor to fix your company file.

In addition to that, it may also appear with a Mismatch of Operating System language setting to the QB program. If you bought QuickBooks for the US, your Windows has to be set for region and language as US English.

Once everything is settled, you can proceed with reconciling your accounts in QuickBooks Desktop. This way, they would match your bank and credit card statements.

Let me know if you run other issues when managing your Chart of Accounts. I'll be happy to assist you and take a look at it. Keep safe and have a good one.

I check the region and language, both are US English.

And I try the  Verify Data, no problem was found.

And I got no idea how to solve the problem with the question mark.

Thanks for getting back to us, @Owen_2.

I appreciate you following the steps shared by my colleague above. Allow me to join the conversation and help ensure that you'll be able to fix the issue you're having in QuickBooks Desktop (QBDT).

Since the issue persists after performing those steps, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of these special characters from appearing. They can also perform other troubleshooting steps if necessary.

Here's how to reach them:

1. In QBDT, go to the Help menu t the top, then select QuickBooks Desktop Help.
2. Click Contact Us.
3. Give a brief description of your issue, then tick Let's talk, and choose a way to connect.

For tips and other resources, you can also visit our website for future reference: Self-help articles.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

Hi,

I have the same issues, still not fixed by QB.

Just asking have you solved?

Thanks for joining this thread, Camille0523.

We want to make sure your concern about the special character shown in the chart of accounts is taken care of right away. Thus, I recommend contacting our Technical Support Team for further assistance. They have extra tools to determine the cause of the issue. Also, our specialists will guide you on how to apply the permanent solution.

For the contact details, I still suggest following the solution shared by @FritzF above. Let me share this link to learn more about the support hours and types for your product: Contact QuickBooks Desktop support.

I’m adding some links below to help you in the future. These resources outline the steps on how to repair damaged entries.

• Re-sort lists in QuickBooks Desktop
• Fix damaged transactions in QuickBooks Desktop

Drop a comment below if you still have concerns about managing your chart of accounts. I’ll be around to help and make sure this is taken care of for you. Have a great weekend ahead.

Any working solutions for this?

The error appears only at the point when account numbers are switched on in Preferences

QB added the symbol (dot) between account number and account name, and this symbol is recognised incorrectly.

I tried to verify data and rebuild - no issues

I changed the locale to English (US) - the same story

I won't rest until the issue with your chart of accounts lists is fixed, @Spiridonov. 

I can see that you did everything you could, I appreciate you sharing it with us here. To further help resolve this, let me provide additional troubleshooting steps. 

We can start by resorting your Chart of Accounts (COA) lists. This process is usually used whenever you encounter odd behavior in any name lists on your account. Here's how:

1. In your QBDT account, click the Lists tab.
2. Next, choose Chart of Accounts.
3. Then, scroll down and place a checkmark in the Include Inactive box.
4. After that, select the Account button at the bottom left and select Re-sort List.
5. Select the OK button. 

Once done, close and reopen your company file. Then, check if you still encounter the same thing. 

If the issue persists, I recommend reaching out to our Technical support team. When connected, you can request a screen-share session so they can further investigate the root cause of the problem. 

Customizing your COA is a breeze in QBDT. The program allows you to add new accounts or numbers that fit your business. To get started, please visit this article: Work with the chart of accounts in QuickBooks Desktop.

Making sure your issue is resolved is also my success. If you have any follow-up questions about the steps I've provided above, please don't hesitate to reply. I'd be glad to hear again from you. Keep safe always. 

Hi Divina,

I tried - no difference, still the same problem

I open the company which was set up much before - now it has the same problem.

So it's either one the latest update in QB or in Win11

Thank you

Sam

Good morning

Any other suggestions?

I've tried everything mentioned on this page.

Basically, it works fine without the account numbers; but with account numbers, it shows the error from the topic starter in any first use of it.

Probably, it's an issue with one of the system fonts upgraded to the wrong version or removed from Win11

Could you please specify which system font is used by QBDT? I have 2017 Pro version

Thank you

Sam

Hi there, @Spiridonov.

I value your time trying to fix your issue about the chart of account list in QuickBooks Desktop. I want to make sure this problem is taken care of, and I'd like to redirect you to the best support group available to get this address right away.

Since all the troubleshooting steps shared by my colleagues above didn't work, I recommend contacting our QuickBooks Support Team. They can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same. To reach them, you can follow the steps below:

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

You can update me here in the Community on how things go. I'll be more than happy to assist you again if you have other concerns or follow-up questions, Spiridonov. Have a great day and take care always.

Solved

After trying several combination for regional/language/locale settings, I found this checkbox which created the problem

Win - Settings - Time&Language - Language&Region - Administrative Language Settings - Language for non-Unicode Programs - Change System Locale

And here UNCHECK "Use Unicode UTF-8 for worldwide language support"

Hope it helps

It indeed works for Win11! Thanks for sharing your experience!

Thanks so much. I wasted so much time on this nightmare until I found your post. Wish the company had known and advised.

Mine was unchecked in Windows 11, but the problem was solved by changing the related 'system locale' to English (United States)