Thanks for getting back to us, @Owen_2.
I appreciate you following the steps shared by my colleague above. Allow me to join the conversation and help ensure that you'll be able to fix the issue you're having in QuickBooks Desktop (QBDT).
Since the issue persists after performing those steps, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of these special characters from appearing. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QBDT, go to the Help menu t the top, then select QuickBooks Desktop Help.
- Click Contact Us.
- Give a brief description of your issue, then tick Let's talk, and choose a way to connect.
For tips and other resources, you can also visit our website for future reference: Self-help articles.
Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!
