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I won't rest until the issue with your chart of accounts lists is fixed, @Spiridonov.
I can see that you did everything you could, I appreciate you sharing it with us here. To further help resolve this, let me provide additional troubleshooting steps.
We can start by resorting your Chart of Accounts (COA) lists. This process is usually used whenever you encounter odd behavior in any name lists on your account. Here's how:
- In your QBDT account, click the Lists tab.
- Next, choose Chart of Accounts.
- Then, scroll down and place a checkmark in the Include Inactive box.
- After that, select the Account button at the bottom left and select Re-sort List.
- Select the OK button.
Once done, close and reopen your company file. Then, check if you still encounter the same thing.
If the issue persists, I recommend reaching out to our Technical support team. When connected, you can request a screen-share session so they can further investigate the root cause of the problem.
Customizing your COA is a breeze in QBDT. The program allows you to add new accounts or numbers that fit your business. To get started, please visit this article: Work with the chart of accounts in QuickBooks Desktop.
Making sure your issue is resolved is also my success. If you have any follow-up questions about the steps I've provided above, please don't hesitate to reply. I'd be glad to hear again from you. Keep safe always.