online

I truly appreciate you taking the time to bring this to the Community's attention, Dottie.

To better understand the problem, could you please provide me with more details and perhaps a screenshot of any error messages you have received? This will enable me to provide you with the most accurate and efficient solution.

We'll wait for your reply. The Community is always available 24/7. Take care!

@HG9427 

QB Desktop or QB Online?

I can’t sign in. My employer has adjusted my  access to Workforce. I need to regain access.

Thanks for joining us here in the Community, Dakota211.

I want to make sure you're able to access your QuickBooks Workforce account.

If you're unable to login due to changes made by your employer I recommend reaching out to let them know you're currently unable to login. Otherwise, here are a few suggestions to troubleshoot Workforce login issues:

• If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
• If you have access to QuickBooks Online, you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your personal email for Workforce.
• Your invite is valid for up to 30 days from when it was sent.  If it’s been longer than 30 days, have your employer send you a new invite. 
• If your employer had to resend your invite, make sure to open the most recent invite.

The following article provides additional info about setting up your QuickBooks Workforce account.

Please drop a comment below if you have any other questions. I'll be here to lend a hand.

THERE IS NO 'HELP' Button on the top of this page.

Thanks for joining this thread, bjcrts.

I'm here to offer some info about where to find the Help button.

If you're following steps provided above for a QuickBooks Desktop account, the Help button can be found in the top menu within the system. Alternatively, if you're looking for the (?) Help button in QuickBooks Online, it's located in the top right corner of your QBO account.

Please don't hesitate to reach back out if you're referring to something different or if you have any other questions. I'm only a comment or post away.

When I try to access one of our companies it just does the swirl as though it is trying to open but doesn’t.  

Thanks for joining the Community and getting involved with this thread, Eka1.

Since you're encountering a swirl when you try to login, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if the swirl still occurs.

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If the swirl doesn't occur while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event the swirl continues while browsing in incognito mode, you'll initially want to try switching to another browsing application.

Here's a list of supported browsers:

• Google Chrome - version 78 or newer
• Mozilla Firefox - version 76 or newer
• Microsoft Edge - version 79 or newer
• Opera - version 68 or newer
• Samsung - version 10 or newer
• Safari - version 12 or newer

QuickBooks supports the current and two previous versions of browsers. If you find that you're using an unsupported version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

In the event you've found no problems that could be causing this with your browser, you'll want to check the operating system and internet speed you're working with.

Here's our recommended operating systems and internet speeds:

• Windows PC - Windows 10, Intel Core i3 or a comparable processor (2013 or newer) with at least 2 GB of RAM, or Windows 10, Intel Core i5 or comparable processor with at least 4 GB of RAM.
• Mac - OS X El Capitan 10.11, OS X High Sierra 10.13, or newer.
• Linux - QuickBooks works with Linux, but you'll want to make sure you're using a supported browser and our recommended internet speeds.
• Internet connection - 1.5 Mbps to 3 Mbps or higher.

If you meet our system requirements, but are still encountering pages that aren't loading properly, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

Please don't hesitate to send a reply if there's any questions. Have a great Monday!

i am having trouble signing into my quickbooks online

i type in my username and password it processes they it

goes back to sign in page

Online

We're investigating this unexpected behavior when signing into QuickBooks that goes back to the login page, LL59. Let me route you to our support team so they can add you to the list.

Currently, we have an open investigation into this concern. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. Rest assured, you'll receive an email update once it's rectified.

Here's how to connect with us:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Choose either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

Additionally, I'll be sharing these links to learn other sign-in tips and troubleshooting in QuickBooks:

• Recover your Intuit Account if you can’t sign in
• Update or change your Intuit Account sign-in information

If you have any questions about logging in or any QuickBooks-related questions, please leave a reply. I am always available to help you.

online

@SeBio 

Try opening your QBO account on any private/incognito browser.

online

You've graced us again with your presence, doris2. I appreciate your efforts in participating in this conversation. Your presence adds a wonderful dynamic to our conversation.  

Beforehand, I'll need to clarify a few things. May I know the specifics of your concern? Specifically, the reply you've posted? Are you using QuickBooks Online (QBO) and having trouble logging in? If you do, please note that the investigation associated with this issue has been resolved. 

In this case, I recommend we perform a few basic troubleshooting procedures to determine if this is a browser-related issue. We can open your account using an incognito or private window. Unexpected issues in the software may arise due to problems with the web browser, such as a full cache or outdated internet files. A private or incognito window does not retain internet data like cookies, history, or cached files from previous browsing sessions, creating a fresh browsing environment. 

Please refer to the following keyboard shortcuts based on your browser type: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache to allow the system to restart. Clearing the cache refreshes the system, enabling you to begin with a clean slate. This process can also done on supported and up-to-date web browsers recommended for optimal QuickBooks performance.

However, if you meant something different, may I know its specifics? Understanding your perspective better would be incredibly helpful. Any additional details or context you can provide would be greatly appreciated, as it will enable me to assist you more effectively. 

Keep me posted if you have additional questions or need further help logging into your account or other QBO-related tasks by commenting below, doris2. I'd be here to provide continued assistance. Our team stands ready to support you with any QuickBooks concerns you have.  

pro 2015

Hello there, chloebugs.

Did you encounter any error messages when opening your QuickBooks Desktop Pro 2015? Please provide further details about the challenges you faced. This way, I can provide more details for your concern.

If you can't open your company file with your login details, you can follow these steps.

1. Open QuickBooks Desktop (QBDT).
2. Click the I forgot my password link in the QuickBooks Desktop Login
3. Fill out the required information on the form, such as license number, name, email address, phone number, and other information. 
4. Once ready, click OK. 

Then, go to the Customer Account Management Portal (CAMPS) to check that everything is correct. Once verified, you'll receive a code at your registered email address. Use this code to set a new admin password. You can also refer to this article for more details: Resetting the Admin Password.

Additionally, please know that QuickBooks Desktop Pro 2015 is no longer supported. If you plan to purchase a newer version, you can update your company file so it will work seamlessly.

Visit anytime if you have follow-up concerns. We're all here to help.

@chloebugs 

Do you need to reset the Admin password or else?

Online 

Unable to access my sub account that is listed along w my business account.  I set new PW but still not working.  

We can perform some troubleshooting steps to ensure you can login to your subaccounts successfully, @Keisha64. Let me lend a hand in accomplishing this. 

Before we proceed, could you let me know if you've encountered any error messages while trying to log in to your QuickBooks Online (QBO) account? This information will help us identify the best solution for the issue.

An overloaded cache may interfere with QuickBooks operations and affect the ability to login with your subaccounts successfully. To check if this issue is related with your browser, you can consider opening your QBO using an incognito window. 

This window won’t save your browsing activity, cache, cookies, or site data. Here are the keyboard shortcuts for opening a private browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once there, log into your QuickBooks account and try accessing your subaccount. If this works, be sure to clear your browser's history and cache and ensure that you're using a supported browser for an optimal QBO experience.

Additionally, here are some articles you can refer to if you need to recover or update your credentials in QuickBooks:

• Recover your Intuit Account if you can’t sign in
• Update or change your Intuit Account sign-in information

Please let me know in the comments if you need further assistance accessing your subaccounts in QBO, @Keisha64. I'll be sure to respond as soon as possible.

desk top

wont open my files

updated, restarted

says my sub has lapsed, check billing info, I did, its active

Thanks for connecting with the QuickBooks Community, @Jul65.

You are encountering a subscription lapse error with QuickBooks Desktop, which is preventing you from opening files despite recent updates and restarts.

To resolve this issue, the initial step is to ensure your payment information is current within your Customer Account Management (CAMPs) portal. Follow these steps to update your subscription details effectively:

1. Sign in to CAMPs as an admin user.
2. Select QuickBooks Desktop from your list of products and services.
3. Click Details next to your QuickBooks Product.
4. Choose Edit next to your Payment Method to update your payment information, then click Save and Close
5. Open QuickBooks Desktop.
6. Go to Help and select Manage My License. Then click Sync License Data Online.

If the error persists, run the QuickBooks Desktop Tool Hub. This tool will assist in diagnosing and repairing corrupted Windows files. Follow these steps to download, install, and effectively utilize the Tool Hub:

1. Exit QuickBooks.
2. Download the latest version (1.6.0.8) of the QuickBooks Tool Hub and save it to an easily accessible location like your Downloads folder or Windows desktop. Note: If you've previously installed Tool Hub, check your version by selecting the Home tab, where the version number is displayed at the bottom.
3. Open the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions to install, agreeing to the terms and conditions.
4. Once installation is complete, double-click the icon on your Windows desktop to launch the tool hub.

Note: If the icon is not visible, search for QuickBooks Tool Hub in Windows and select the program.

Step 2: Run the QuickBooks Diagnostic Tool from the Tool Hub.

1. Launch the QuickBooks Desktop Tool Hub and go to the Installation Issues section.
2. Click on the QuickBooks Install Diagnostic Tool to repair any necessary Windows files for running QuickBooks.
3. Once the Diagnostic Tool has finished, click OK.
4. Open QuickBooks Desktop and access your data file.

After using the QuickBooks Desktop Tool Hub, and the issue still persists you can proceed to solutions 4 and 5 in this article: Fix subscription has lapsed error in QuickBooks Desktop.

If the error continues, please contact our support team for further assistance. You can find more details in this article: Contact QuickBooks Desktop support.

Moreover, I don’t want to leave you empty-handed here. I’m adding some links that will guide you when you encounter unusual issues with your file: Fix data damage on your QuickBooks Desktop company file.

The Community is always available 24/7. Fill me in if you need extra help with accessing your company file or QuickBooks in general. Your efforts are much appreciated, stay safe!

@Jul65 

Try reinstalling your QB program.