Other questions

Thanks for connecting with the QuickBooks Community, @Jul65.

You are encountering a subscription lapse error with QuickBooks Desktop, which is preventing you from opening files despite recent updates and restarts.

To resolve this issue, the initial step is to ensure your payment information is current within your Customer Account Management (CAMPs) portal. Follow these steps to update your subscription details effectively:

1. Sign in to CAMPs as an admin user.
2. Select QuickBooks Desktop from your list of products and services.
3. Click Details next to your QuickBooks Product.
4. Choose Edit next to your Payment Method to update your payment information, then click Save and Close
5. Open QuickBooks Desktop.
6. Go to Help and select Manage My License. Then click Sync License Data Online.

If the error persists, run the QuickBooks Desktop Tool Hub. This tool will assist in diagnosing and repairing corrupted Windows files. Follow these steps to download, install, and effectively utilize the Tool Hub:

1. Exit QuickBooks.
2. Download the latest version (1.6.0.8) of the QuickBooks Tool Hub and save it to an easily accessible location like your Downloads folder or Windows desktop. Note: If you've previously installed Tool Hub, check your version by selecting the Home tab, where the version number is displayed at the bottom.
3. Open the downloaded file (QuickBooksToolHub.exe) and follow the on-screen instructions to install, agreeing to the terms and conditions.
4. Once installation is complete, double-click the icon on your Windows desktop to launch the tool hub.

Note: If the icon is not visible, search for QuickBooks Tool Hub in Windows and select the program.

Step 2: Run the QuickBooks Diagnostic Tool from the Tool Hub.

1. Launch the QuickBooks Desktop Tool Hub and go to the Installation Issues section.
2. Click on the QuickBooks Install Diagnostic Tool to repair any necessary Windows files for running QuickBooks.
3. Once the Diagnostic Tool has finished, click OK.
4. Open QuickBooks Desktop and access your data file.

After using the QuickBooks Desktop Tool Hub, and the issue still persists you can proceed to solutions 4 and 5 in this article: Fix subscription has lapsed error in QuickBooks Desktop.

If the error continues, please contact our support team for further assistance. You can find more details in this article: Contact QuickBooks Desktop support.

Moreover, I don’t want to leave you empty-handed here. I’m adding some links that will guide you when you encounter unusual issues with your file: Fix data damage on your QuickBooks Desktop company file.

The Community is always available 24/7. Fill me in if you need extra help with accessing your company file or QuickBooks in general. Your efforts are much appreciated, stay safe!