We can perform some troubleshooting steps to ensure you can login to your subaccounts successfully, @Keisha64. Let me lend a hand in accomplishing this.
Before we proceed, could you let me know if you've encountered any error messages while trying to log in to your QuickBooks Online (QBO) account? This information will help us identify the best solution for the issue.
An overloaded cache may interfere with QuickBooks operations and affect the ability to login with your subaccounts successfully. To check if this issue is related with your browser, you can consider opening your QBO using an incognito window.
This window won’t save your browsing activity, cache, cookies, or site data. Here are the keyboard shortcuts for opening a private browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Once there, log into your QuickBooks account and try accessing your subaccount. If this works, be sure to clear your browser's history and cache and ensure that you're using a supported browser for an optimal QBO experience.
Additionally, here are some articles you can refer to if you need to recover or update your credentials in QuickBooks:
Please let me know in the comments if you need further assistance accessing your subaccounts in QBO, @Keisha64. I'll be sure to respond as soon as possible.
