You've graced us again with your presence, doris2. I appreciate your efforts in participating in this conversation. Your presence adds a wonderful dynamic to our conversation.  

Beforehand, I'll need to clarify a few things. May I know the specifics of your concern? Specifically, the reply you've posted? Are you using QuickBooks Online (QBO) and having trouble logging in? If you do, please note that the investigation associated with this issue has been resolved. 

In this case, I recommend we perform a few basic troubleshooting procedures to determine if this is a browser-related issue. We can open your account using an incognito or private window. Unexpected issues in the software may arise due to problems with the web browser, such as a full cache or outdated internet files. A private or incognito window does not retain internet data like cookies, history, or cached files from previous browsing sessions, creating a fresh browsing environment. 

Please refer to the following keyboard shortcuts based on your browser type: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache to allow the system to restart. Clearing the cache refreshes the system, enabling you to begin with a clean slate. This process can also done on supported and up-to-date web browsers recommended for optimal QuickBooks performance.

However, if you meant something different, may I know its specifics? Understanding your perspective better would be incredibly helpful. Any additional details or context you can provide would be greatly appreciated, as it will enable me to assist you more effectively. 

Keep me posted if you have additional questions or need further help logging into your account or other QBO-related tasks by commenting below, doris2. I'd be here to provide continued assistance. Our team stands ready to support you with any QuickBooks concerns you have.