Hello there, chloebugs.
Did you encounter any error messages when opening your QuickBooks Desktop Pro 2015? Please provide further details about the challenges you faced. This way, I can provide more details for your concern.
If you can't open your company file with your login details, you can follow these steps.
- Open QuickBooks Desktop (QBDT).
- Click the I forgot my password link in the QuickBooks Desktop Login
- Fill out the required information on the form, such as license number, name, email address, phone number, and other information.
- Once ready, click OK.
Then, go to the Customer Account Management Portal (CAMPS) to check that everything is correct. Once verified, you'll receive a code at your registered email address. Use this code to set a new admin password. You can also refer to this article for more details: Resetting the Admin Password.
Additionally, please know that QuickBooks Desktop Pro 2015 is no longer supported. If you plan to purchase a newer version, you can update your company file so it will work seamlessly.
Visit anytime if you have follow-up concerns. We're all here to help.
