Why app won't launch on iphone?

We can take some troubleshooting measures to resolve any issues you're currently experiencing with your QuickBooks mobile apps, @Rose.

 It could be that there's too much cache accumulated in your QBO. We can start by refreshing your mobile app and device settings. To start, you may follow the steps below:

In the QuickBooks Online app:

• Android: From More Options ⋮, select Settings and click Refresh Data. Then, choose Yes.
• iOS: From the Menu ☰, click Help & Feedback and select Refresh Data Then, click Refresh.

In your device Settings:

• iOS: Go to your device's Settings, click Setting General iPhone Storage, and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App. 

If you are still encountering the same outcome, I recommend uninstalling and reinstalling the application to start anew. Here's how:

1. Tap and hold QuickBooks Online on your phone.
2. Drag the app to the Uninstall section.
3. Press Yes to confirm.

Also, please take note of the system requirements of the app to make sure it works smoothly. Here's an article where you can see the list: QuickBooks Online Access For Mobile Devices.

I'd also recommend checking out these articles for more reference about using the app:

• QuickBooks Online Mobile App FAQ
• Compare Mobile App Features

Please let me know if you encounter any other issues when using the app. I want to make sure everything is taken care of for you. Have a great day!

I’m experiencing the same issue. Worked fine for a year on my phone (iPhone 13) and my husband’s older iPhone for at least 3 years.  Last few days it won’t startup at all without rebooting his phone now. I investigated it and it worked fine for me once but after I logged out I can’t get in at all - not ever after rebooting my phone.

Hello there, @Betty BW. I'm here to help you launch the QuickBooks Online (QBO) app.

Let's perform some troubleshooting steps to get you back running your business.

I'd recommend clearing the app data of your QuickBooks Online (QBO) Mobile app. The stored cache can bug down You can follow the steps below.

In the QuickBooks Online app:

1. Go to the Menu ☰
2. Select Help & Feedback
3. Click Refresh Data
4. Then select Refresh.

In your device Settings:

1. Select Setting General iPhone Storage and choose an app that's taking up a lot of space.
2. Click Offload App to free up the storage without deleting the documents and data for the app.
   
   

 If you continue to get the same result, uninstall and reinstall the application to start fresh. Let me guide you on how.

1. Tap and hold QuickBooks Online on your phone.
2. Drag the app to the Uninstall section.
3. Press Yes to confirm.

You can also review this link for more details about Adblocking and other related topics while working with the QBO mobile app: What Is Ad Blocking, and How Will It Affect My Business?

You can always get back to whenever you have other queries. I'll be around to back you. Have a great and wonderful day!

Still not working after relaunch app etc

My switched for iPhone 11 to 16, and now my QuickBooks app won’t open on… same thing you’re saying. Screen with logos…..

Thanks for joining us here in the Community, Plumberchris.

Having the QuickBooks Online mobile app comes in handy so I want to make sure you're able to use it.

Just to verify, were you able to complete the troubleshooting steps mentioned by my colleagues above to refresh the app and/or uninstall then re-install? If not please give those steps a try and let me know how things look afterward when you try to open the QuickBooks app.

I'm only a comment or post away if you have any other questions. 

I have the same issue.  Been using for 1.5 years on this phone - iPhone 15 pro   iOs and app updated, have uninstalled, reinstalled, offlaoded, restarted etc at least 5 times.  Won't get past the first page with intuit, mailchimp etc after it accepts my login.  Just sits there.  Very frustrating.  2+ days now.

I appreciate you for taking the initiative to try the necessary troubleshooting steps before reaching out to us here in the Community. 

The troubleshooting steps you've mentioned are typically effective for issues like app launching. I'd recommend contacting our Technical Support Team, as they have the necessary tools to pull up your account and provide additional troubleshooting guidance.

In the meantime, you can temporarily access your account through a mobile browser by visiting: https://qbo.intuit.com/. From there, you can continue doing your business tasks such as creating transactions and reviewing your reports.

Please let us know if there are any additional questions we can assist you with.

Ours is doing the same thing!  I have been on the phone with QuickBooks for over 30 minutes and so far no one can help. Still on hold and all I have gotten so far is that I’ve done all they know to tell me to do. 

Technical support still has me on hold. They are basically telling me there’s nothing they can do. At first she said she couldn’t even e-mail me with follow up information so I have remain on hold to have her keep contacting people so that it doesn’t slip through the cracks. The representative is very nice though!  

SAME HERE! At first, the app was stuck on the Intuit products list screen. I uninstalled (removing data)

and reinstalled app. Then it gets stuck on the screen with the green check mark atter saying the data has been restored. When reopening app, it

gets stuck on the Intuit products screen. I've left it there for hours 

hoping it would load the data.

$60/mo a product that doesn't work on the latest, fastest iPhone!

Joining this thread as I'm having the same issue.  First time downloading the app and it's stuck on the initial page showing intuit, mailchimp, quickbooks, etc.  I have an iphone13 and have never used the iphone app before and was hoping to start using it to capture receipts for expenses, etc.  Not sure if it's better to just pay for something like Expensify.

Aside from following the troubleshooting steps given by my peers above, we can check the iOS version, @gmackball.

Ensure that the QuickBooks Online (QBO) mobile app is running on iOS 11.1 or newer. Refer to this article to check your system's iOS version: Find the software version on your iPhone.

If your system version is up-to-date and you are still facing issues, rest assured that our QuickBooks Live Support team is ready to help. Please contact them for further assistance in a secure environment. In the meantime, you can log in to your QBO account through a supported web browser using your iPhone or on a desktop by copying and pasting this URL: qbo.intuit.com.

1. Click (?) Help on the upper right.
2. Go to the Search tab and click Contact Us.
3. Select Ask about something else.
4. Enter your concern about the mobile app and hit Continue.
5. Choose one of these options: Chat, Callback, or Appointment.
6. Follow on-screen instructions to get in touch with one of our representatives.

While the issue is being resolved, you can utilize the forward receipts feature via a web browser. Subsequently, you can explore how to use the Receipts tab to edit and review transactions created from receipts.

Please let us know in the comments if you require further assistance with recording transactions in QBO.

Hey, on June 5 I revived an email from the quick books tech support and it said they were escalating this issue to the app developers. Hopefully they can update their app to fix this bug. Seems like a lot of people are having this issue. 

Brand new iPhone 16 Pro with iOS 18.5 and downloaded the latest QBO app after it wouldn’t load.  This is a QB app problem with login and data retrieval.

I’ve done all the steps such as deleting the app and data, hard restart of the phone and it still hangs on the screen with the green checkmark saying data has loaded and then if the app is restarted it hangs on the Intuit splash screen.  Forever.

Hi,mine is doing the same..

have you found a fix

Having same problem,have you solved the issue

I’m having the same issues and did all the steps suggested and still not working.  

I appreciate you trying to resolve the issue by doing all the steps provided by my peers above, Scott.

I'd recommend contacting our Live Support team for assistance with the QuickBooks Online (QBO) mobile app launching issue you encountered. They have the necessary tools to help you resolve the issue and maintain your account's security.

Here's how you can connect with them:

1. Login to your QBO account via the web browser (phone or computer).
2. Go to the Help icon in the top right-hand corner.
3. Select Search, then click the Contact Us button.
4. Enter your question in the box and hit Continue.
5. Please choose the best way you'll want to reach out to us, either Chat or Callback.

On the other hand, please access your data online by logging in through the browser and clicking on Sign In selecting the correct product from the dropdown arrow. Ensure you're using the correct username and password for your QBO account. Make sure the app and browser credentials match. 

Another important point is that, you may also want to check this link to learn your way around QuickBooks: Get started with QuickBooks Online.

We appreciate your patience and understanding while we work through this and we're always here to help with any of your QuickBooks concerns.

We are having the same problem.  Stuck at finishing up on iPhone 16 pro max.  Deleting the app doesn’t fix anything.  Please fix this QuickBooks. 

I’m having the same issue, QuickBooks no longer working on iPhone. I’ve tried all of the suggestions and nothing works.

I know the importance of accessing QuickBooks Online on your iPhone, and I appreciate the steps you've already taken to resolve this, @Northcoasttowing.

As the issue continues, please reach out to our Live Support team during their available hours. They’ll examine what’s causing QuickBooks to not work on your iPhone and help fix it.

Here's how to contact:

1. Click the Help icon.
2. From the Search tab, select Contact Us.
3. Enter your concerns and hit Continue.
4. Choose a way to connect with us.

Feel free to respond with any other concerns you may have. We’re happy to support you.