We can take some troubleshooting measures to resolve any issues you're currently experiencing with your QuickBooks mobile apps, @Rose.
It could be that there's too much cache accumulated in your QBO. We can start by refreshing your mobile app and device settings. To start, you may follow the steps below:
In the QuickBooks Online app:
- Android: From More Options ⋮, select Settings and click Refresh Data. Then, choose Yes.
- iOS: From the Menu ☰, click Help & Feedback and select Refresh Data Then, click Refresh.
In your device Settings:
- iOS: Go to your device's Settings, click Setting General iPhone Storage, and choose an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
If you are still encountering the same outcome, I recommend uninstalling and reinstalling the application to start anew. Here's how:
- Tap and hold QuickBooks Online on your phone.
- Drag the app to the Uninstall section.
- Press Yes to confirm.
Also, please take note of the system requirements of the app to make sure it works smoothly. Here's an article where you can see the list: QuickBooks Online Access For Mobile Devices.
I'd also recommend checking out these articles for more reference about using the app:
Please let me know if you encounter any other issues when using the app. I want to make sure everything is taken care of for you. Have a great day!
