I appreciate you trying to resolve the issue by doing all the steps provided by my peers above, Scott.
I'd recommend contacting our Live Support team for assistance with the QuickBooks Online (QBO) mobile app launching issue you encountered. They have the necessary tools to help you resolve the issue and maintain your account's security.
Here's how you can connect with them:
- Login to your QBO account via the web browser (phone or computer).
- Go to the Help icon in the top right-hand corner.
- Select Search, then click the Contact Us button.
- Enter your question in the box and hit Continue.
- Please choose the best way you'll want to reach out to us, either Chat or Callback.
On the other hand, please access your data online by logging in through the browser and clicking on Sign In selecting the correct product from the dropdown arrow. Ensure you're using the correct username and password for your QBO account. Make sure the app and browser credentials match.
Another important point is that, you may also want to check this link to learn your way around QuickBooks: Get started with QuickBooks Online.
We appreciate your patience and understanding while we work through this and we're always here to help with any of your QuickBooks concerns.
