Aside from following the troubleshooting steps given by my peers above, we can check the iOS version, @gmackball.
Ensure that the QuickBooks Online (QBO) mobile app is running on iOS 11.1 or newer. Refer to this article to check your system's iOS version: Find the software version on your iPhone.
If your system version is up-to-date and you are still facing issues, rest assured that our QuickBooks Live Support team is ready to help. Please contact them for further assistance in a secure environment. In the meantime, you can log in to your QBO account through a supported web browser using your iPhone or on a desktop by copying and pasting this URL: qbo.intuit.com.
- Click (?) Help on the upper right.
- Go to the Search tab and click Contact Us.
- Select Ask about something else.
- Enter your concern about the mobile app and hit Continue.
- Choose one of these options: Chat, Callback, or Appointment.
- Follow on-screen instructions to get in touch with one of our representatives.
While the issue is being resolved, you can utilize the forward receipts feature via a web browser. Subsequently, you can explore how to use the Receipts tab to edit and review transactions created from receipts.
Please let us know in the comments if you require further assistance with recording transactions in QBO.
