The exact same thing just happened to me! I’m 8 weeks in and getting the run around constantly! It’s costing my business money because only my accountant can access my account to do payroll. They keep telling me they will send an email and that they might be able to reactivate my account but nothing happens. Have you gotten anywhere? I want to sue as well…

No one has. We all still waiting I'm shocked again

It's been a year for me now anyone ever get the money back from them?

Hi David, is there any solution on your side ? We have same issue

I started  using quickbooks  back in August  for first time an the froz my assessment to my money an I still can't get it

Hello there, @DGILL1983. I understand how difficult it can be when funds are on hold.

I can route you to our designated support to resolve your deposit on hold. For security reasons, we are unable to pull up your account here in the Community. Therefore, I recommend contacting our payment team for further assistance with the deposit on hold. Rest assured that they have all the necessary information to help you. 

To reach our support team:

1. In your QuickBooks Online account, go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

 You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

If you wish to combine payments processed outside of QuickBooks Payments, check out this article for more information: Deposit payments into the Undeposited Funds account. 

I'm available to provide further assistance and support with any additional QuickBooks-related queries you may have. Please do not hesitate to click the reply button below for clarifications or other guidance. 

I want to join to lawsuit to they are holding my money from last year 23k. They refuse the release my payment and already passed legal 180 days. Still waiting and no one helping me out for that. They are saying we will send a check no check they are creating cases empty inside. They are doing illegal holdings like as a Mafia! 

Yes I have a client that experienced this issue how do I get a hold of you my email is [email address removed] 

Has anyone started a class action suit yet? I want to be part of it, I am willing to try and get something started but wanted to see if anything was going yet? You can get in touch with me at gothartproperties at gmail dot com

I hope my info stays on this post, I find it funny that QB continues to delete all the contact info where we are all trying to get in touch with each other 

Has anyone gotten a law suit started? I find it funny that they continue to delete our info when we post on here. I want to get in on the lawsuit, my info is (email address removed) I hope they don't delete this

You need to type you email like [removed]

Wow they are at it again, deleted our contact info to try and stop this from happening. I won't stop until they are held responsible! Do you hear me QB! I know you do because you obviously have read this

Helifox Technologies look me up… we’re in San Antonio and we’re looking to get a class action going. 

I feel like Bill Murray in Groundhog’s Day.  This time, we spoke with another “agent” that spoke decent English and told us she would research further and get back to us.  This, after spending an hour+ re-explaining our experience with QB/GreenDot/intuit… again.  

Apparently our account has been flagged as “un-scalable”, as in “ignore them”… but somehow we got an agent to say “escalate this again” as if they were magic words in order to further look into why they are held  if our $$$.  More to come.  Please reach out with your story David AT Helifox DOT com … 

I had exactly same things said  to me but never no changes been  since first week of August 2023...nothing  I'm still  waiting for  my $500.

Hello DGILL1983,

I understand how you feel when you've been experiencing the issue longer.

For now, the best that we can do is to contact our payments support team so we can create an urgent investigation about your funds. You can do so by clicking this link: Contact Payments Support. You can click the Chat with us link or you can call the number listed in this section.

Furthermore, I've added here an article to know the deposit speed:  Find out when QuickBooks Payments deposits customer payments.

Don't hesitate to get back to this thread whenever you have other payment concerns.

Marsh Home Solutions LLC based out of Cincinnati they have taken money from me an lucky my wife found it its been 6month maybe 9month at this point I'd like to know about this lawsuit  an how can I join mine is 4-5k but at this point they have been harass me about how since I found the mistake now they want 100$ for a processing fee that I have paid into 1 time an now ther eis another an since I refuse to pay until my already taxed an fined money they haven't released gets released then I'll talk about how I don't owe u fines an fees for money I already paid for an paid extra they don't answer anything never try to give you a supervisor then when they do I have them saying yea your right it does but it's not there so they won't pay it but the issue is they took it an never released please contact me at [email address removed] I'm very interested in there send me ur phone number so we can discuss how to join  please & thank you

@watelse14   There is a Facebook page dedicated to this class action lawsuit.  You will find information, including an email address there.

https://www.facebook.com/groups/1324101394966851/discussion/preview

Dear all, 

I'm a licensed CPA in New York with more than 200 clients. While rebranding my business, I created a new QBO accountant and payments account and all of a sudden on February 28th my account was closed without any prior notification. $8k of deposits are on hold and the customer support is pushing me around as if I'm guilty of something.  After explaining the situation more than 10 times; they created a case and said that the case is escalated. It's been 10 days and I uploaded my CPA license, bank statements, passport copies, contracts/ invoices with customers; no one has even reviewed my case. 

As a licensed CPA that assists many small businesses; I find this treatment unacceptable and whatever it costs I will speak to an attorney to file a suit against Intuit if this issue is not resolved. In addition, I will begin looking for alternative options for my small business clients that pay over $500k annually to Intuit to move to another business if I cant find a resolution to this completely unacceptable problem.

What's being done is not ethical but the lack of empathy and understanding of some of customer service professionals on the phone makes you regret the decision to partner with Intuit in the first place. 

Is there anyone who has a similar issue and how have you resolved this? 

thank you

Murat 

I’m waiting almost year and half to solve the problem on my account same thing happened to me they closed my account and holding my over 20k more than a year they opened tons of case, and they start laying someone gonna call me they are send me checks nothing happened last couple months. No one called me back no one send me a checks. My money still in quickbooks and they dont care. Worst company ever thats why I stopped using all intuit products and services I’m not recommend to use any of their service or products. If someone going to lawsuit against to them I’m in! 

@McKay Consulting  

I will begin looking for alternative options for my small business clients that pay over $500k annually to Intuit to move to another business

You will need also to calculate the conversion costs. You can convert your data to QB Desktop file and use the trial version to access your historical data for good. Then you may start from scratch in a new accounting app to lower your conversion costs.

Agree to everything posted here. I am filing a suit against them today as well as reporting them to every regulatory body in which they operate.

We also have a case for emotional distress, the reprocessing for me are far reaching, as I am sure they are for everyone here.

Is there anyone here that has successfully retrieved their money aster legal threats to Intuit? 

Thanks for joining in this thread, MJ11231. I understand how challenging this is for you. To ensure you get the help you need, let me route you to the appropriate team that handles deposits on hold.

For security reasons, we're unable to review your account here in the Community. I suggest reaching out to our payment support team for them to check and provide you with a resolution.

Here's how to reach them: 
 

1. Go to the Help menu.
2. Hover to the Search tab, then click Contact Us.
3. Type in a short description of your issue and concern in the box provided.
4. Click Continue.
5. Select the Chat or Callback option.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

Additionally, you can check on this article to learn how to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments 

You can reply to this post anytime if you still have issues with your funds on hold. I'm always here to help.

Still in the same situation... QB GreenDot are holding my money hostage.  [Removed]

Well, looks like QB paid out the amount they owed me... even though they claimed they didn't owe me $$$.  They paid in full $8,600+... I wonder if this board had anything to do with it.

The time I spent fighting this exceeds 72 hours at my rate of $200.00 they owe me $14,400 in wasted time.

I will not stop posting and trying to help people out.  I can be reached at [Removed], I am in cyber services and will gladly assist anyone in need.

David [Removed]