Dear all, 

I'm a licensed CPA in New York with more than 200 clients. While rebranding my business, I created a new QBO accountant and payments account and all of a sudden on February 28th my account was closed without any prior notification. $8k of deposits are on hold and the customer support is pushing me around as if I'm guilty of something.  After explaining the situation more than 10 times; they created a case and said that the case is escalated. It's been 10 days and I uploaded my CPA license, bank statements, passport copies, contracts/ invoices with customers; no one has even reviewed my case. 

As a licensed CPA that assists many small businesses; I find this treatment unacceptable and whatever it costs I will speak to an attorney to file a suit against Intuit if this issue is not resolved. In addition, I will begin looking for alternative options for my small business clients that pay over $500k annually to Intuit to move to another business if I cant find a resolution to this completely unacceptable problem.

What's being done is not ethical but the lack of empathy and understanding of some of customer service professionals on the phone makes you regret the decision to partner with Intuit in the first place. 

Is there anyone who has a similar issue and how have you resolved this? 

thank you

Murat