Thanks for joining in this thread, MJ11231. I understand how challenging this is for you. To ensure you get the help you need, let me route you to the appropriate team that handles deposits on hold.
For security reasons, we're unable to review your account here in the Community. I suggest reaching out to our payment support team for them to check and provide you with a resolution.
Here's how to reach them:
- Go to the Help menu.
- Hover to the Search tab, then click Contact Us.
- Type in a short description of your issue and concern in the box provided.
- Click Continue.
- Select the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.
Additionally, you can check on this article to learn how to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments
You can reply to this post anytime if you still have issues with your funds on hold. I'm always here to help.
