Hello there, @DGILL1983. I understand how difficult it can be when funds are on hold.
I can route you to our designated support to resolve your deposit on hold. For security reasons, we are unable to pull up your account here in the Community. Therefore, I recommend contacting our payment team for further assistance with the deposit on hold. Rest assured that they have all the necessary information to help you.
To reach our support team:
- In your QuickBooks Online account, go to the Help menu.
- Hover to the Search tab, then click Contact Us.
- Type in a short description of your issue and concern in the box provided.
- Click Continue.
- Select the Chat or Callback option.
You can contact us from Mondays to Fridays, 6 AM to 6 PM PT.
If you wish to combine payments processed outside of QuickBooks Payments, check out this article for more information: Deposit payments into the Undeposited Funds account.
I'm available to provide further assistance and support with any additional QuickBooks-related queries you may have. Please do not hesitate to click the reply button below for clarifications or other guidance.
