Did you ever come up with a solution for this? 

I am still not understanding the resolution. 

Hi there, ThinkBig2023. Allow me to share some information and steps to resolve this issue.

It's possible that the transactions you've seen as uncleared are the manually created ones inside QBO that caused the duplicate since your register is up to date and shows the reconciled transactions. If this is the case, you can remove them from the register.

Here's how:

1. Go to the Gear icon, then Chart of Accounts.
2. Look for the specific account associated with the transactions that you want to delete. Then, hit View register in the Action column.
3. Click the Funnel dropdown arrow and choose a specific date in the Date field.
4. You can also use the Find field to search by amount, reference number, or memo.
5. Click the Apply button.
6. Select each transaction and click it to expand the page.
7. Hit the Delete button, then Yes to confirm.

If you need a reference in reviewing and editing transactions in your register, you can check out this link: Find, review, and edit transactions in account registers in QuickBooks Online.

Furthermore, if their bank or credit card accounts are connected to QuickBooks Online, duplicate transactions that appear on the For Review tab can also be managed by excluding the transactions after downloading them into QuickBooks Online.

I'd also like to provide this article if you want to know how to fix past reconciliations: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

If you need further assistance in managing transactions, you can tag me in your response by clicking the Reply button below. I'll make sure to get back to you as soon as I can.

Hello, I have an uncleared transaction on the bank side but reconciled on the credit card side.  I cant beleive it is actually a bank error.  How can I troubleshoot?  Reconciled on the credit card side, Bank does not reflect this charge.  The running balance of the credit cards are correct along with the bank balance.  Please read this twice as I am not the best at explaining and perhaps point me on how to investigate further.  I tried looking for douplicate entries but then that would mean I would have an aged unreconciled entry on the credit card side but I do not.

Thank you,

Elvis R

Thanks for joining this thread, 1139Main.

I want to make sure the issue with the reconciliation gets cleared up in your QuickBooks Online account.

In this instance, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look to determine what's causing the inconsistency and ultimately get it resolved. Here's how to get in touch with the team:

1. Click the Help (?) button in the top right corner.
2. Select either tab to get started:
    Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
        - Start a chat with a support expert.
        - Get a callback from the next available expert.

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Additionally, this link offers solutions to fix reconciliation issues: Fix issues at the end of a reconciliation in QuickBooks Online

Please don't hesitate to reach back out if you have any further questions. I'll be here to help in any way that I can.

Thanks so much for this post!  Per your suggestion, I reconciled the Owner Draw account and it cleared up my uncleared transactions.

Also - Go into Books Review and hit Select Accounts (right under where it says Current Status) and select only the accounts that you reconcile.  That will prevent QBO from looking at other balance sheet accounts when listing Uncleared Transactions.

Thank you so much! After reading through the long thread of responses, I’ve followed your instructions…It worked!! Thank you!!!!

Thank you! After reading through the long thread of responses, your solution to this issue worked! 

You're very welcome, Zeem!

We're also glad to know that the responses in the thread provide details and help with your reconciliations.

Let me also share these articles in case you need more resources about reconciliations in QBO:

• Fix issues for accounts you've reconciled in the past in QuickBooks Online
• Reconcile transactions that are older than your opening balance in QuickBooks Online

Remember, we're available 24/7 to help with any concerns about QuickBooks Online. Whether you have questions about reconciliation, financial reporting, or any other bookkeeping-related topics, don't hesitate to reach out. We're committed to providing assistance when needed.

Hi, this is happening to me. I spent 45 minutes on with a person who was very nice but he didn't know how to solve this. He thought I should try QB Live Experts, but I'm not sure that is appropriate after finding this thread. This doesn't seem like a me error, it seems like a QuickBooks glitch.

1. Go to the Gear icon and select Audit log.
2. Select Filter.
3. Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
4. Click Apply.

OMG!!!!!!!  I had to login and respond to this. It is not helpful - this person is seeing "Uncleared Transactions" in the Books Review because they booked a transaction to two balance sheet accounts.  One being the bank/cc account, and one being "something else" like an Owner Draw.  If "Owner Draw" balance sheet account is selected in the Books Review as an account that needs to be reconciled (the default setting is that everything shows up in the Reconciliation lit), this transaction will show as Uncleared until the Owner Draw account is reconciled. 

My solution:  Unselect the Owner Draw account from the Books Review Reconciliation list, and this will go away.

I LOVE LOVE LOVE (yes, sarcasm) that a QBO expert/customer service tried to sell you QBO Live support, when all you need is someone who knows what's happening.