Thanks for joining this thread, 1139Main.
I want to make sure the issue with the reconciliation gets cleared up in your QuickBooks Online account.
In this instance, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have specialized tools, like the ability to share your screen, to take a more in depth look to determine what's causing the inconsistency and ultimately get it resolved. Here's how to get in touch with the team:
1. Click the Help (?) button in the top right corner.
2. Select either tab to get started:
Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
The following article provides these steps if you ever need them again in the future: QuickBooks Online Support
Additionally, this link offers solutions to fix reconciliation issues: Fix issues at the end of a reconciliation in QuickBooks Online
Please don't hesitate to reach back out if you have any further questions. I'll be here to help in any way that I can.
