Happened to me yesterday. They told me they will hold payments up to 180 days and my merchant account was closed permanently for “business reasons.” They also won’t remove my credit card from file so if any clients dispute the charge, I believe I’ll incur chargebacks. Anyone know about this? I have no idea how this is legal. I had no idea that could do this for the very unclear reason of “business decisions.” Very difficult as a brand new business to absorb these losses right in the beginning. And I have no idea what I did wrong. 

I don’t see any class actions online but I’ll be interested to join. My name is Jill. My email is [removed]. Obviously no spaces. Not dot com but dot ai. Loop me in if a class action is moving forward. 

Moderators are physically removing them. But it needs to just be posted somewhere on social media. I’m searching for merchant account intuit class action. Nothing. 

I think I found the class actions but they’re under intuit not QB. Also, I’m going through FTC and SEC. I think there’s a lot of questions about exactly how much money they are intercepting, what they are doing with it, and how they may benefit even by the money just sitting in their accounts. What motivations do they have and is the amount of money large enough to warrant a deeper inquiry. 

It’s probably a good idea to start flooding the FTC and SEC with complaints. 

I also encountered same error The agency is partially setup. (code: "INDIRECTTAX-10393"). Have you resolved it?

Hello there, JLD8.

As per checking, I've found an ongoing investigation (INV-93273) wherein customers have encountered an error (INDIRECTTAX-10393) when accessing sales tax in QuickBooks Online. Please know that our engineers are working to fix the issue as soon as possible.

That said, I recommend contacting our support team for you to be added to the list of affected users and receive email updates.

Here's how:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In addition, you can check out this article to learn how to use the automated sales tax feature: Set up sales tax in QuickBooks Online.

If you need additional assistance accessing your sales tax, feel free to come back to us. The Community is here to assist you 24/7.

I was looking up lawers to sue Intuit and stumbled across this post.They are doing the same thing to me I have funds being held by the order of the department they the support specialists called "Intuits backend".)Who are no name ,no number,Intuits shot callers!can you help me get in touch with a lawyer.?

I never would have sent payments through this systems so quickly but when I finished setting up the merchant account, it prompted me to "send invoices now!" Did they also prompt you to send invoices before your account was fully approved? This is my problem with the situation. If they know there's still an approval process and these funds could get indefinitely locked up if the approval is not granted, that should be communicated in the beginning. 

Good luck!

ki

[Removed] or yahoo

[removed by Moderator].

we have a lawyer who took on the case. get in touch with me. we posted on facebook as well 

[removed by Moderator]

I am also doing my lawsuit now my lawyer has been otp this whole time as they said they are holding my money for no reason I also contacted occ about the situation and this is illegal I hope the one day understand 

I would like to know how to add my name. I am on the phone, on hold, with them now. I have a $2300 payment that was received at 9 am EST and I also have instant deposits. The funds are on hold. I asked why, and I was told I have a daily limit of $2000 for payments. I asked where is that displayed on my account, and the rep couldn't answer but told me she would send it to their engineering team. I asked again why isn't this information disclosed to your customers, especially since I've been a customer for over a year. She told me it won't appear for the customers, it's just something they know and can see. 
At what point does someone show some integrity with this company? Do they not understand bad business practices, fraud, deception, etc? 
Every month for the past 4 months there has been some type of issue with my deposits and no explanation why. This is their site but there has to be another way or site for customers who want to join the lawsuit can because they do is monitor these posts and give bogus irrelevant responses. I've been on Linkedin, Facebook and other platforms and see all the same complaints. 

Where on facebook please?

Here you will find others CLICK HERE 

Hi,

How can I join. I am having issues with the payment department too

@hmontz   Try clicking on the link RIGHT above your comment. 

Hi! [Removed]

I would like information to join the lawsuit. [email address removed] 

My checks have never printed correctly. I'm being charged a usurious fee yearly by Quickbooks and the program can't even print checks right. Please count me in.

Quickbooks closed my merchant account without a single charge back or customer complaint. Only that too many charges were declined in a short period. So that's fine. My clients can pay in other ways. However, there was a $3100 approved payment that they are holding indefinitely !!!! They say it's to cover "potential charge backs" . What the he'll does that mean???? They can hold this $$$ forever???

My client paid for a service. He needs his $ returned so I can be paid some other way. 

I never had a charge back.  How is this ok???

Eric [removed]

South Bay Mediation 

Hey there, @Ericpiety. Thanks for joining the thread and sharing your concern with us. 

To help verify what the potential chargebacks backs for, I'd suggest getting in touch with our QuickBooks Payments Team. They can also review your account and provide you with further explanations about the chargeback. Here's how to connect with them:

Contact us through QuickBooks Online

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Click Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.

You can also contact support via chat using the Merchant Service Center.

For additional reference about payments on hold and deposit timeframe, you can check out these resources;

• Why are my funds on hold?
• Find out when QuickBooks Payments deposits customer payments.

Feel free to click the Reply button if you have additional questions or concerns about the QuickBooks Payments. The Community and I will be sure to lend a hand.

@Ericpiety   It's NOT ok.  That is why there is a link for a FB group about a class action lawsuit.  

https://www.facebook.com/groups/1324101394966851/discussion/preview

There you will find an email address for the contact.  

Hello quick books have held my 500 for over a year an closed my account an will not let me assess it...I lost my house over this

.an they keep  telling  me they can't do anything...