Hello there, JLD8.
As per checking, I've found an ongoing investigation (INV-93273) wherein customers have encountered an error (INDIRECTTAX-10393) when accessing sales tax in QuickBooks Online. Please know that our engineers are working to fix the issue as soon as possible.
That said, I recommend contacting our support team for you to be added to the list of affected users and receive email updates.
Here's how:
- Log in to your QBO company.
- Select Help (?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
In addition, you can check out this article to learn how to use the automated sales tax feature: Set up sales tax in QuickBooks Online.
If you need additional assistance accessing your sales tax, feel free to come back to us. The Community is here to assist you 24/7.
