Thanks for coming back and providing a screenshot of the error, rstanek.

I'm here with to ensure you'll get the right help in getting rid of this error when reactivating your account. I see you've already contacted our support team several times. However, I suggest reaching us back using the case number from your previous call. This way, the next representative will be able to know the troubleshooting steps you've taken so far so they can proceed to the other options in resolving the error. 

Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

If you have other questions, just let me know. I want to make sure this issue gets resolved. Wishing you the best of luck.

rstanek,

That is exactly what caused my problem at the beginning of Jan.  The accounting firm transferred the billing to my company and I was unable to enter new payment information.  After calls, emails, and promises that I was added to the list of users having this problem I never heard anything more from Intuit.  I finally called support once more and worked with a support tech who did more than tell me the problem was with my credit card OR that I needed to clear my cache, etc OR that I'd been added to the list.  We tried a number of things together and finally solved it. 

Try the following:

Go to your browser settings (ie Chrome settings)

--> Advanced

--> Site Settings

--> Cookies and site data

-->  Allow

Add the intuit site address (I added both intuit.com and qbo.intuit.com)

Then go to a new browser window (I used an incognito window), open QBO, and enter info in Resubscribe.

Voila!!!

(please note--I also had disabled my firewall and virus setting previously but this alone didn't seem to help.  Both were still off when they had me allow the intuit address in Chrome settings so not sure if that helped to make it work.)

Best of luck to you!

I called again today and the representative couldn't help me other than to say the engineers were working on it and will email when there is a fix. I pretty much an't operate. There has to be a workaround or a free trail or something in the meantime.

I saw that post and tried that, but it didn't work. 

I'm so sorry!  I know how frustrating it is when QBO is dead in the water and useless (especially when you're just trying to pay them!!)  I would keep calling and bugging them, and ask for a workaround until they come up with a solution.

i have done all there but i am not able to. qucikbook i snot deducting money and hence not activating my 3-year-old account. i have written several requests for a callback. but i feel the customer support is so pathetic .you people don't ven bother about clients. there is no way to connect with your customer care directly. the chatbot doesn't work as it gives you a standard answer pre defined.

you are forcing me to leave my 3-year-old account and switch to other software now. One last request to call back at +[phone number removed] on an urgent basis. Its financial year closing in Indian, and I am not able to generate invoices. i am struggling to get it activated to form the last 1 month. i have added a credit card and net banking also but nothing works

it seems thy closed the copany 

This is not the impression we want you to experience, Hunter Hartman. 

I appreciate the time and effort you've spent with one of our chat support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.

We can renew your QuickBooks subscription from the Your Account page. To access, click the Gear icon at the top-right of your screen, then select Your Account under Your Company. From there, just enter the payment method like Credit Card, Debit Card, Net Banking, and Cash Card. For the steps and details, check out the Renew my account subscription article. 

If the same thing happens, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.

If the problem persists, we recommend contacting our Customer Support Team again. I know you already trying to contact them however this is not the best option we can have to reactivate QuickBooks Online. They'll pull up your account in a secure environment and help you with this one. You may send us a message via chat if you need further assistance in renewing your account. Here's how:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Start a chat. and type in your contact info.

Visit our QBO Help Article page to learn more about running your business in your account.

I'd like to know how you get after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

i have been doing the same process for the last one month, But your system is not deducting money from my account and the subscription is not renewed due to which i am not able to release the invoice to my client for the last one month. If it doesn't get activated today..I will switch to some other application doesn't matter if I will lose my data.

You haven' told me anything new...its the same process your chatbot and your telling from last one month but you people do rigid to talk to the client and understand their concern. 

NONE OF YOUR OPTIONS WORKING WHICH YOU HAVE SUGGESTED HERE FOR ME FROM LAST 1 MONTH. I USED REDT CARD, DEBIT CARD AND NET BANKING ALSO BUT NOTHING WORKING AND YOU PEOPLE REALLY DON'T BOTHER ANYTHING. THIS IS REALLY PATHETIC SERVICE FROM YOUR END. I WILL NOT RECOMMEND YOUR SOFTWARE TO ANYONE IN INDIA AND INFACT NOW I WILL START SOCIAL MEDIA CAMPAIGN AGAINST YOU IN INDIA IF IT DOESN'T GET ACTIVATED TODAY.

I HAVE PLACED CALL BACK REQUEST BUT NOE OF YORU EXECUTIVE CALLED ME. YORU CHATBOT IS ROBOT BUT I AM NOT ROBOT.

For Chrome, Incognito Mode works.

Please i need help i cant renew my subscription 

Shbscription error check back later

Hello there, Ali.

Thanks for posting in the Community. I'm here to help ensure you can renew your subscription in QuickBooks. 

I have a few troubleshooting steps you can try to check if this is a cache related issue. There are times that the piled-up cache in your regular browser caused this unusual behavior. 

Let’s start by logging in to your QuickBooks Online account using a private window. This mode prevents the system from using stored internet history, passwords, or cookies.

Use these keyboard shortcuts depending on the browser you're using:

1. Google Chrome: press Ctrl + Shift + N
2. Mozilla Firefox: press Ctrl + Shift + P
3. Safari: press Command + Shift + N

If it works, here's how to delete or disable cache and temporary internet files in your web browser.

Once you're done clearing your browser's cache, restart your browser for the changes to take effect. If not, try using other browsers. 

On the other note, I wanted to share with you a link where you can find more topics about managing your account. Please check it out. 

Reach out to me if you need further assistance while working in QBO. I’ll be right here to help and make sure you’re taken care of. Have a great day!

Something's not working. Give us a few minutes and try again. If it still doesn't work, please contact us.

Please ,i need help on this above error ,when trying to pay as new subscriber to quickbook  

Hi @6041, this error message occurs if the billing address in the system contains special characters or does not match the address on your credit card statement.

The billing address should not include special characters such as accents or hyphens. Please verify that the Billing Address in QuickBooks matches the one shown on your credit card statement. For detailed guidance on this process, refer to this article: Manage billing, payment, and subscription info in QuickBooks Online.

Also, these are the other reasons:

• You have no user access rights.
• The account number is invalid.
• The card is over the limit or expired.
• The browser’s cache is full.

When you subscribe, please ensure that you have either Master Admin or Company Admin access to log the payment information for your account. If not, you’ll need to contact the administrator to have your user rights changed. 

Then, verify that the entered card number on the Payment Information page is correct.

Next, you’ll have to check the card’s expiration date to determine if it’s already expired or not.

If the steps above don’t fix the issue, try accessing your QBO company using a private or incognito window. This helps isolate the problem by preventing cached data from being stored. Use your correct login credentials carefully to ensure access. To open an incognito window, here are the keyboard shortcuts: 

• For Chrome, press Ctrl + Shift + N.
• For Microsoft Edge and Firefox, hit Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

Lastly, check your account to see if the same error message still appears. If the issue is resolved, clear the cache of your regular browser and add Intuit (intuit.com or qbo.intuit.com) as a trusted site. This helps optimize browser performance.

Consider using other compatible browsers as an alternative if private browsing doesn’t resolve the issue.

Once your payment is successful, this article explains each label and definition in your QBO invoice: QuickBooks monthly subscription invoice.

We're always here to assist you with any questions or concerns about your account subscription.