Hi @6041, this error message occurs if the billing address in the system contains special characters or does not match the address on your credit card statement.

The billing address should not include special characters such as accents or hyphens. Please verify that the Billing Address in QuickBooks matches the one shown on your credit card statement. For detailed guidance on this process, refer to this article: Manage billing, payment, and subscription info in QuickBooks Online.

Also, these are the other reasons:

• You have no user access rights.
• The account number is invalid.
• The card is over the limit or expired.
• The browser’s cache is full.

When you subscribe, please ensure that you have either Master Admin or Company Admin access to log the payment information for your account. If not, you’ll need to contact the administrator to have your user rights changed. 

Then, verify that the entered card number on the Payment Information page is correct.

Next, you’ll have to check the card’s expiration date to determine if it’s already expired or not.

If the steps above don’t fix the issue, try accessing your QBO company using a private or incognito window. This helps isolate the problem by preventing cached data from being stored. Use your correct login credentials carefully to ensure access. To open an incognito window, here are the keyboard shortcuts: 

• For Chrome, press Ctrl + Shift + N.
• For Microsoft Edge and Firefox, hit Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.

Lastly, check your account to see if the same error message still appears. If the issue is resolved, clear the cache of your regular browser and add Intuit (intuit.com or qbo.intuit.com) as a trusted site. This helps optimize browser performance.

Consider using other compatible browsers as an alternative if private browsing doesn’t resolve the issue.

Once your payment is successful, this article explains each label and definition in your QBO invoice: QuickBooks monthly subscription invoice.

We're always here to assist you with any questions or concerns about your account subscription.