This is not the impression we want you to experience, Hunter Hartman.
I appreciate the time and effort you've spent with one of our chat support agents. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service.
We can renew your QuickBooks subscription from the Your Account page. To access, click the Gear icon at the top-right of your screen, then select Your Account under Your Company. From there, just enter the payment method like Credit Card, Debit Card, Net Banking, and Cash Card. For the steps and details, check out the Renew my account subscription article.
If the same thing happens, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBSE collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.
If the problem persists, we recommend contacting our Customer Support Team again. I know you already trying to contact them however this is not the best option we can have to reactivate QuickBooks Online. They'll pull up your account in a secure environment and help you with this one. You may send us a message via chat if you need further assistance in renewing your account. Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Start a chat. and type in your contact info.
Visit our QBO Help Article page to learn more about running your business in your account.
I'd like to know how you get after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.
