Hello there, Ali.
Thanks for posting in the Community. I'm here to help ensure you can renew your subscription in QuickBooks.
I have a few troubleshooting steps you can try to check if this is a cache related issue. There are times that the piled-up cache in your regular browser caused this unusual behavior.
Let’s start by logging in to your QuickBooks Online account using a private window. This mode prevents the system from using stored internet history, passwords, or cookies.
Use these keyboard shortcuts depending on the browser you're using:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, here's how to delete or disable cache and temporary internet files in your web browser.
Once you're done clearing your browser's cache, restart your browser for the changes to take effect. If not, try using other browsers.
On the other note, I wanted to share with you a link where you can find more topics about managing your account. Please check it out.
Reach out to me if you need further assistance while working in QBO. I’ll be right here to help and make sure you’re taken care of. Have a great day!
