That worked (initially) but now it's back to the same behavior. Also; I had to re-register after doing this. I've done a Disk Doctor & OSx shows all is good. This is just an insult that I was FORCED to upgrade QuickBooks when I updated to Sierra & not only is there no additional functionality but this & other bugs are all up in QuickBooks. Garbage...

This isn't normally a problem - it may be unique to your machine. Do you have some other utility that alters the saving of window positions? Or are you changing connected monitors often possibly?  For the most part windows in QuickBooks use the standard Apple preferences for saving window positions.

There is a lot of additional functionality in the 2016 version - you may not need the new functionality but it is there.

I don't use any cookie cutters, virus protection or disk utilities. Nothing unusual. When I follow the directions regarding the plist files it works ONCE. I also have to re-register the software. Horrible performance & lack of any new functionality for the recent upgrade...

Ok.  Deleting the plist files is not a normal operation - its a tech support move.  We are trying things because the problem is not one normally encountered. The window save position is stored in the plist so wiping that out might help if there was something corrupt in that preference file.

The Window position saving is part of the Apple window APIs for the most part (there is special processing in QB for some of them, like the toolbar).  In the plist each window has one that looks something like this:
NSWindow Frame 3D81DED3-573D-44D0-ACF6-92F1BA047D14_HomePageWindowFrame 996 564 1016 636 0 0 3008 1669

The numbers following the "frame" part are related to the window position.  This comes from Apple's APIs - I'm not sure how the numbers are interpreted by the Window manager (though I probably could look it up).

Anyway, something is wrong, and yours aren't being saved.  We did recently find a bug in the handling of the writing of the prefs in some theoretical instances - we've never actually encountered it.  A fix for that should be in the next update.  It _might_ have something to do with what you are seeing.  

I don't know what version you are coming from. Performance should be better in 2016 than 2015 but there is a wide variance in data in different companies files and that can effect performance.  Try running File->Utilities->Rebuild.

There are a large number of new features in 2016 if you are running Sierra. <a rel="nofollow" target="_blank" href="http://www.qblittlesquare.com/2016/09/whats-new-quickbooks-mac-2016-r6/">http://www.qblittlesquare.c...>

I have a Report open within my Quickbooks window that I leave open.  Every time I close Quickbooks and then go back in, the report window size is expanded.  I just discovered a way to make it keep the sizing I set.  In the upper left corner of the window is a little box.  Click on the box and select  Size and then move the sides and top to the size you want for the Window.  It kept the size next time I opened Quickbooks - been searching for a way to accomplish this for years.  (I also have Preferences  under Desktop View set to multiple windows and save when closing company.   LH 03/30/18

It's a pleasure to have you here in the Community, dlharbin-tx.

 

Thank you for sharing your awesome insight about keeping the window size in QuickBooks.

 

For the benefit of all, allow me to elaborate the steps you provided regarding the QuickBooks Preferences.

 

To modify the Desktop View in QuickBooks Desktop:

1. From the Edit menu, select Preferences.
2. Click Desktop view in the left navigation menu.
3. Choose the Multiple Windows option in the View section.
4. Click OK to save the changes.

I've also attached a screenshot below showing where the Adjust Window Size menu is located.

 

Thank you again for your contributions and all you do for the QuickBooks family, be sure to let me know if there's anything I can help you with. Looking forward to hearing from you again, wishing you a lovely day.

Sadly this isn't unique to the OP. I've been looking for a solution to this since the last upgrade.  No matter what 'save as' features I use (saving desktop etc) if I close a file and re-open it it reverts. Then all the windows are too big for my screen and won't resize unless I change the resolution.

 

These can't be isolated incidents. 

I'm having this same issue and have been having it since I bought QB2019 for my Mac. I did not upgrade.

 

As I read through this conversation, I got confused. It starts out focusing on the Mac version, but at some point, it looks like it switched into the Windows version. For example, there is no little box in the upper left corner w/ the minimize/maximize/close buttons being on the right. This is definitely not a Mac screen shot.

 

Yes, I'm very frustrated by this behavior of the windows. I have told QB to open all windows as tabs in 1 window and I generally have 2 windows when I open QB, and have to tell it to merge the windows again. I've also noticed that some things that I'm displaying in the window do change the size of the window. For example, the Vendor and Customer Centers make the window grow beyond the size of the screen. You can change its wide, but you can't change its height. If I click on a tab that is displaying a bank account, I can resize the window any way that I want to. But then if I click on the Vendor or Customer Center, BOOM!, I'm back to a window that's too big for the screen. This is extremely annoying! This doesn't make any sense, and Intuit should be able to fix it.

Hey GarlynGay,

 

Thanks for the reply. Unfortunately, once again you appear to be talking about the Windows version and I'm using the Mac version. There isn't a Preferences choice under Edit on the Mac version. On the Mac, you have to go to QuickBooks > Preferences. Once you get there, there is not a choice for Display. See the attached pic. Thanks for trying though. Any other ideas?

 

Thanks for getting back to us, RodWright.

 

It might be that you're using Tile Horizontally or Tile Vertically as your window type. That is why when you open another tab, the first tab will go back to its original screen. You'll have the option to change your window type.

 

To choose Cascade as your window type, just go to your WINDOW menu, then select Cascade.

 

Feel free to reach out to me if I can be of any help. I'm always around to help you.

Upthread, someone mentioned that this may be unique to the OPs machine. I just want to chime in (with the others) that it's not unique to their machine. In fact, if you look around on the internet, a lot of people complain about it.

I've been using quickbooks for probably 20 years, with 5 or 6 different versions (all QB Pro) and multiple machines and monitors over that span of time.  Windows not remembering their size and location within the program has always been an issue.

I can set up a specific window (say, Invoices) just how I like it, set others (ie bill pay, check register) to the size and location that I want them and they may stay that way for a week or they may only last until I close and reopen them, but regardless, at some point they'll open in, what appears to be, a totally random size/position. Over the years, I've spent time with tech support, I've reset window sizes (Shift+Opening a window), I've deleted the preference files that contains the windows files and a handful of other things.

It's endlessly frustrating to then have to resize every single window, because often the default size is near unusable, just to have it not remember the new size.

 

It's clearly a bug in the software, I assume corrupting the file that contains this info, but it's been happening for a long, long time. I'm surprised it's not fixed yet.

 

 

PS, anyone want to take a guess at why, about half the time, I tell QB to email an invoice, it launches my email client (Thunderbird). I know I've seen other reports of that as well. It's not the end of the world, but it is annoying.

Hi, JoeyP.

Allow me to take over and help you with resizing the window size in QuickBooks Desktop.

 

To save the window size after resizing it, you can select the Save when closing company option in the QuickBooks Preferences.

 

Here's how:

 

1. Click Edit at the top menu bar and choose Preferences.
2. Go to Desktop View and choose Save when closing company.
3. Hit OK.

 

You may find this article helpful: QuickBooks Desktop display issues.

 

For additional help, you can also reach out to our QuickBooks Desktop Support. They have additional tools to assist you in getting this resolved.

 

1. Within your QuickBooks Desktop, click Help at the top menu bar.
2. Click Contact us.
3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
4. We’ll provide you a few options. You choose which one is best for you

Please get back to me if you continue to get the same results so I can look further into this. Have a good one.

Thanks for trying to help, but again, I'm running QB for Mac. There isn't a Cascade option under Windows as you can see in the attached screen shot.

So, where would you go in the Mac version to do this? I've attached a screenshot of the Preference window on a Mac.

I would recommend contacting our phone or chat team about this scenario, RodWright. They can do a screen-sharing session to see your setup and investigate this further.

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
2. If you're prompted to choose a product, select QuickBooks Windows for Mac.
3. Click Search for something else, and enter a short detail of the scenario in the Ask us anything field.
4. Scroll down and click the Get Phone Number button.

If you have other questions, feel free to go back to this thread.

This is happing to me also. I see other QuickBooks owners are having the same problem, so not unique.  Please find a fix for this.  Very annoying having to adjust columns in every menu or report every time!! 

Thanks for posting in the Community, @Paleo Woman.
 

If you have already used the fixes above this thread, I recommend contacting our Customer Care Technical Support. There they have the advanced tools to pull your account and help you fix it.
 

To reach the specific support, please refer to my colleague's post, @JessT.
 

Please leave a query through this thread if there's anything else. I'm always here to help you. Take care!