I would recommend contacting our phone or chat team about this scenario, RodWright. They can do a screen-sharing session to see your setup and investigate this further.

1. Open this link: https://help.quickbooks.intuit.com/en_US/contact.
2. If you're prompted to choose a product, select QuickBooks Windows for Mac.
3. Click Search for something else, and enter a short detail of the scenario in the Ask us anything field.
4. Scroll down and click the Get Phone Number button.

If you have other questions, feel free to go back to this thread.