I would recommend contacting our phone or chat team about this scenario, RodWright. They can do a screen-sharing session to see your setup and investigate this further.
- Open this link: https://help.quickbooks.intuit.com/en_US/contact.
- If you're prompted to choose a product, select QuickBooks Windows for Mac.
- Click Search for something else, and enter a short detail of the scenario in the Ask us anything field.
- Scroll down and click the Get Phone Number button.
If you have other questions, feel free to go back to this thread.
