Thanks for posting in the Community, @Paleo Woman.
 

If you have already used the fixes above this thread, I recommend contacting our Customer Care Technical Support. There they have the advanced tools to pull your account and help you fix it.
 

To reach the specific support, please refer to my colleague's post, @JessT.
 

Please leave a query through this thread if there's anything else. I'm always here to help you. Take care!