Hello, KE64.

You did the right thing by being vigilant and cautious. It is our top priority to protect the privacy and security of all your company information. 

Please visit our security website for more information about handling customer data. You may also reach out directly to our security team at security@intuit.com.

I've also added this link for your future reference: Recognize Suspicious Email & Websites

In case you have any other QuickBooks concerns in the future, you may check our self-help articles: Help articles for QuickBooks.

Feel free to drop a comment below if you have other questions. I'm always happy to help. Take care!

Hi KE64.

Hope you’re doing great. I wanted to see how everything is going with the security hacking issues you had. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

i was hackked someone changed my email and phone number

This is quite alarming, jpace9.

Let me make it up to you by ensuring this gets investigated.

I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to help you get back your account and make sure everything is fully secured. Here's how:

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter your concern in the Type something field, then click the send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.

If you're unable to access your account, I'd suggest checking out this article to recover your login details: Learn what to do if you can't sign in to your QuickBooks.

Additionally, I've added these articles that'll help you in keeping your QuickBooks data safe and secure:

• Online Security Tips
• Privacy and Security in QuickBooks

Please keep us posted if you need additional assistance securing your QuickBooks data. It's our priority to ensure your account is safe.

Same thing is happened with my Business Account but amount is way higher . They logged into my account created as a contractor , put all fake info and bank info and took $32 K . I called intuit and they raised a case and told case will be inspected. My 2 factor authentication is enabled how hacker get into my account. I am waiting for ther response.

VJ

I got response from Intuit , they told they cant do anything money is gone , they cant recover it.

I am trying to reach higher officials , no response. Any Advice is helpfull.

VJ

Sadly, there is No one "higher".  You need to take into consideration that QB most likely KNOWS some of it's employees are running scams and defrauding their own customers out of thousands of dollars.  

See if maybe your bank can or will help you.  
Otherwise, all you can do is file a complaint with BBB and FTC. 

Good luck. 

same happend to us, did you guys get any help?

There is no help from Intuit/ QB. That's why it is suggested to work with your bank, plus file complaints against Intuit/ QB.  

We got hacked too.  Spent most of the day with 2 different QB reps to try to problem solve.  Our non-profit account got locked down because of the hack, which they had tried to change email and password.  Our main admin person left the company a few months ago, and she is listed as the contact.  She is not available or willing to support in any way.  We have put in request to change the back up email for this account, but the ID we have for that account is expired so the rep told us it will most likely be denied - THEN OFFERED NO ALTERNATIVE!  So none of us - me the Executive Director, our bookkeeper nor our accountant have access - the account apparently no longer exists.  We are paid in advance, yet have no access.  I am using this platform via my private QB Online account to see if I can get any direction on next steps.  We rely on QB extensively.

I understand how the threat to your data privacy has caused inconvenience to you, @HOCC2023.

I recommend reaching out to our QuickBooks Support Team. They have the right tools to help with recovering your account. Let me guide you how.

1. Go to the Help (?) menu.
2. Open the Search tab, then select Contact Us.
3. Type in your concern in the field.
4. Click Continue.
5. Choose the Callback or Chat option.

Just in case you want to access your Intuit Account and download your data, you can refer to this article for guidance: Access and manage your personal data from your Intuit Account.

Please let me know if you have further concerns about recovering your account. I'm here to assist you.

@HOCC2023 

Our main admin person left the company a few months ago, and she is listed as the contact. She is not available or willing to support in any way.

As long as your QBO account is active, Support will not bother offering any solutions. You may have 2 options:

1. Cheap but risky option. Ask your bank to block subscription payments to have your QBO account cancelled. Then contact Support to reactivate your account with the new Primary Admin credentials.

2. Purchase a third-party service to migrate your core data to a new QBO account.

What Charles said it complete BS!

Beware of QB as I was hacked by someone inside QB!

They were able to find a customer that paid through QB and took over $27,000.00 from the customer.

They did seven transactions on one day. I contacted QB as I found a merchant service fee of over $700.00 on my bank account. I called and after 2 hours on the phone they said I had been hacked. They shut my account down to investigate and reopened my account 6 days later. I never saw a dime of that money.  I am the victim and QB went after my business checking account and pulled over 10 transactions that was over $20,000.00 unauthorized.  They said the hacker used my credentials.  I am a one man show.  The only other people that has access was Quickbooks.  This is absolute worst company in the accounting world.  They nearly put me out of business.  If  you are looking for a better solution try ZohoBooks.  Their platform is so much faster than Quickbooks, especially on Monday morning.  They are still coming after me for more money as of this day!  Why should I be responsible for something I did not do!!!  Quickbooks you have insurance - USE IT!! Dont make your customers the victim!  And now they are talking to Amazon to strike a deal with them. That is going to be the end of amazon and quickbooks!  They dont have no where near the server power to do that.  Anyway I've been very happy to move to Zoho.  I was with QB for over 23 years.

I filed complaints with the BBB, FTC, FBI and DOJ

That did nothing for me.  QB stole over $20K From my bank account.

This is one more important reason why QuickBooks Desktop is far better than QuickBooks Online.