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Tracy102
Level 1
posted
‎December 29, 2023 11:16 AM
last updated ‎December 29, 2023 11:16 AM

Sending a Complaint to Quickbooks

Can someone assist me in finding out how I might register a complaint with Quickbooks so that they can be aware of the substandard levels of service I feel I have received in a recent call with one of their agents? I have tried to reach out by way of the chat interface that they advertise but it seems to be down at the moment and I am unable to communicate my discontent that way. 

 

Thank you for your help!

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1 Comment 1
AldritchM
QuickBooks Team
QuickBooks Team
‎December 29, 2023 12:43 PM

Sending a Complaint to Quickbooks

Hi there, @Tracy102.

 

I'd recommend reaching out to our customer care team to file a complaint. It's important to clearly outline the issues you encountered and provide any relevant details to ensure your complaint is properly addressed.

 

Here's how:

 

  1. Go to the Help menu and select the Search tab.
  2. Then, Contact Us.
  3. Then, enter a brief description of your concern and select Continue.
  4. Lastly, choose either Start a chat or Get a Callback to start connecting with them.

 

Please don't hesitate to reach out if you've got other inquiries, such as invoices and banking. I'm just one post away.

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