Hi there, @Tracy102.

I'd recommend reaching out to our customer care team to file a complaint. It's important to clearly outline the issues you encountered and provide any relevant details to ensure your complaint is properly addressed.

Here's how:

1. Go to the Help menu and select the Search tab.
2. Then, Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a chat or Get a Callback to start connecting with them.

Please don't hesitate to reach out if you've got other inquiries, such as invoices and banking. I'm just one post away.