Hi, i would like to ask how to solved my Quickbooks online error. When my sales goes more than IDR 100 bill, then my P&L report showing **error** amount on the sales acc

Let's fix the incorrect amount on the sales account, Praset. 

Handling your own financial reporting is vital to know how each one works. 

With the cash basis of accounting, you record income as it's received and expenses as they're paid. Whereas the accrual basis of accounting, income, and expenses are recorded when they're billed and earned, regardless of when the money is actually received. 

Normally, the Profit and Loss report shows all the sales transactions you entered on the income account. This means any transactions entered in QuickBooks will automatically generate when running reports. You'll want to drill down each transaction by clicking the amount so you'll be able to trace why it is showing an error amount. I've added a screenshot to guide you:

You can also go through this article to know what is reported on the Profit and Loss report: Why Are My Income And Expense Transactions Missing From My Profit And Loss Report?

In addition, check out some of our list of reports available for your QuickBooks Online (QBO) version. You can use some of them when comparing your transactions: Check out this article for more information: Reports Included In Your QuickBooks Online Subscription.

Feel free to comment below if you have any questions about your transactions or Profit and Loss report. I'll be one post away if you need further assistance.

@prasetiawira-gma 

Do you need to record IDR 100.000.000.000,00 or more?

HI, Thank you for the explanation, 

the report looks okay so far, but once my sales exceeding 100 billion than the amount on the P&L showing **Error**.
when i set the report start from jan-june 2023 the report still okay (My sales is only IDR 80 billion), but once i set the report for the YTD 2023 which is Jan-October 2023 then the total sales is showing ** Error ** because of my sales is exceeding IDR 100 billion, should i upgraded to the next level subscription or there is any other solution?

Please see my ss below about the error.

I'm not sure if QB Online Global version has a different policy regarding maximum amounts allowed compared  QB Online US version (20 digits).

https://quickbooks.intuit.com/learn-support/en-us/help-article/printing-preferences/character-limita...

Try opening your QBO account on any private/incognito browser to be sure. If the same error persists, QB Online Global version is not suitable for your company. Switching QBO US version is not recommended due to current issues with the new location-based tax feature. You may consider switching to QB Desktop US version (Pro or Premier edition) instead. It allowed to manage up to IDR 9.999.999.999.999,99 (15 digits)

I’m here to guide you through the necessary steps to get rid of your profit and loss report error, prasetiawira.

An online platform like QuickBooks Online uses the browser’s cache to run faster. However, this can sometimes become corrupted, that affect the program functionalities and leading to unusual behavior like this.

I’d recommend accessing your QuickBooks account through an incognito or private window for testing. Here are the shortcut keys below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

From there, run the report once more and use the same period. If it works, get back to your main browser and clear its cache. Doing this helps the program to run smoothly.

You can also use other supported browsers as an alternative. This can help determine if the issue is specific to your current browser.

On the other hand, if the issue persists, you’ll want to contact our support team. Our representatives can investigate it further and find more solutions. 

I’m adding these resources to know how a profit and loss statement works, what it can tell you, and in case you want to print, email, and export it:

• Profit and loss statement
• Run reports in QuickBooks Online

Feel free to add a reply if you need additional assistance managing your reports in the program. I’ll be here anytime.

Hi Thank you for your answer,
If the character limit is the problem, i have tried to use a feature from QBO "divide by 1.000" on the customized report but still error. 
I see the limit on QBO USA version is 20 digits, but how do we check for the global version ?