I’m here to guide you through the necessary steps to get rid of your profit and loss report error, prasetiawira.
An online platform like QuickBooks Online uses the browser’s cache to run faster. However, this can sometimes become corrupted, that affect the program functionalities and leading to unusual behavior like this.
I’d recommend accessing your QuickBooks account through an incognito or private window for testing. Here are the shortcut keys below for quick navigation:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
From there, run the report once more and use the same period. If it works, get back to your main browser and clear its cache. Doing this helps the program to run smoothly.
You can also use other supported browsers as an alternative. This can help determine if the issue is specific to your current browser.
On the other hand, if the issue persists, you’ll want to contact our support team. Our representatives can investigate it further and find more solutions.
I’m adding these resources to know how a profit and loss statement works, what it can tell you, and in case you want to print, email, and export it:
Feel free to add a reply if you need additional assistance managing your reports in the program. I’ll be here anytime.
