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trevor-benford-y
Level 1
posted
‎August 04, 2024 05:28 AM
last updated ‎August 04, 2024 5:28 AM

Hi Ethel, Thank you for coming back to me so quickly with this information. I've checked with a different browser and also a different app and still see the problem.

Hi Ethel,

Thank you for coming back to me so quickly with this information.

I've checked with a different browser and also a different app and still see the problem.

To be clear the repeated text is seen within the invoice as shown in the e-mail and not in the attached invoice pdf.

We've also noticed the repeated text isn't actually totally repeated. It's only partly repeated with a change.
To be clear the template begins with the following text


Please find attached your statement for this quarter. This contribution is due within 21 days.

Any contribution using cash will incur a charge payable by you.

For Bank Transfer, the details are:


After this, the repeated text begins with this

Transfer the amount to the business account below.
Any contribution using cash will incur a charge payable by you.

For Bank Transfer, the details are:

Can you see the difference? Where has the 'transfer the amount to the business account below' come from?

The same thing happens with the reminder e-mails as well.

I hope this clarification helps explain more clearly the problem. However should you want to ask anything else. please don't hesitate.

All the best,
Trevor
Reply
1 Comment 1
RogelioL
Moderator
Moderator
‎August 04, 2024 08:00 AM

Hi Ethel, Thank you for coming back to me so quickly with this information. I've checked with a different browser and also a different app and still see the problem.

I appreciate what you've done to remove the text "Transfer the amount to the business account below," Trevor.

 

To start, please be aware that after utilizing my tools, I've seen that the "Transfer the amount to..." message is due to the Your Payment Details box. Adding a text to it will make the message appear on your invoices.

 

Since you've already tried using a different browser and app, let's create another template to see if the message is still there. When creating another template, please don't add any text or messages in the Your Payment Details box:

  1. Navigate to the Gear icon, then choose Custom Form Styles.
  2. In the New Style drop-down, select Invoice.
  3. Click the Design tab, select Change up the Template, then choose Modern.
  4. Continue modifying the rest of the template fields, then click Done.
  5. Once done, you'll get back to the Custom Form Style tab.
  6. Locate the new form style you've made, then click the edit drop-down.
  7. Click Make Default.

 

However, if the issue persists, I suggest contacting our QuickBooks Online Support Team. They have the necessary tools and expertise to investigate this further:

  1. Open your QBO account.
  2. Select Help (?).
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Additionally, if you'd like to compare your profits from a different period, please refer to this article for a guide: Run a Profit and Loss Comparison Report.

 

I'll help in any way I can if you have any other concerns about your invoices. Keep safe.

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