I appreciate what you've done to remove the text "Transfer the amount to the business account below," Trevor.
To start, please be aware that after utilizing my tools, I've seen that the "Transfer the amount to..." message is due to the Your Payment Details box. Adding a text to it will make the message appear on your invoices.
Since you've already tried using a different browser and app, let's create another template to see if the message is still there. When creating another template, please don't add any text or messages in the Your Payment Details box:
- Navigate to the Gear icon, then choose Custom Form Styles.
- In the New Style drop-down, select Invoice.
- Click the Design tab, select Change up the Template, then choose Modern.
- Continue modifying the rest of the template fields, then click Done.
- Once done, you'll get back to the Custom Form Style tab.
- Locate the new form style you've made, then click the edit drop-down.
- Click Make Default.
However, if the issue persists, I suggest contacting our QuickBooks Online Support Team. They have the necessary tools and expertise to investigate this further:
- Open your QBO account.
- Select Help (?).
- Click Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Additionally, if you'd like to compare your profits from a different period, please refer to this article for a guide: Run a Profit and Loss Comparison Report.
I'll help in any way I can if you have any other concerns about your invoices. Keep safe.
