Hi Ethel,

Thank you for coming back to me so quickly with this information.

I've checked with a different browser and also a different app and still see the problem.

To be clear the repeated text is seen within the invoice as shown in the e-mail and not in the attached invoice pdf.

We've also noticed the repeated text isn't actually totally repeated. It's only partly repeated with a change.
To be clear the template begins with the following text


Please find attached your statement for this quarter. This contribution is due within 21 days.

Any contribution using cash will incur a charge payable by you.

For Bank Transfer, the details are:


After this, the repeated text begins with this

Transfer the amount to the business account below.
Any contribution using cash will incur a charge payable by you.

For Bank Transfer, the details are:

Can you see the difference? Where has the 'transfer the amount to the business account below' come from?

The same thing happens with the reminder e-mails as well.

I hope this clarification helps explain more clearly the problem. However should you want to ask anything else. please don't hesitate.

All the best,
Trevor