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Aluna Bansag
Level 1
posted
a week ago
last updated ‎September 07, 2025 5:51 AM

QuickBooks exam page shows raw code ({{translate}} etc.) instead of the interface. Tried multiple browsers, cache clear, no fix. Please assist. Any idea how to fix it?

Hello, I am trying to take the QuickBooks Online Certification exam, but the exam page is not displaying correctly. Instead of the normal interface, I only see raw code placeholders such as {{submit_button_text}}, {{translate}}, and other template text. I have already tried: Using both regular and incognito browsers (Chrome and others) Clearing cache and cookies Disabling extensions and pop-up blockers Testing on different browsers Despite this, the issue persists and I am unable to start the exam. Could you please check if there is an issue with the certification portal or advise me on how to proceed? Thank you for your assistance.
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1 Comment 1
JayneusR
QuickBooks Team
QuickBooks Team
a week ago

QuickBooks exam page shows raw code ({{translate}} etc.) instead of the interface. Tried multiple browsers, cache clear, no fix. Please assist. Any idea how to fix it?

Hello there, Aluna.

 

Thank you for bringing this issue to our attention and for providing such detailed information about your experience. I appreciate your efforts in performing troubleshooting steps to resolve the QuickBooks Online Certification exam page display issues.

 

To address this problem promptly, I recommend contacting our Live Support team during their operational hours. They have the tools and resources to investigate your situation and provide a tailored solution.

 

Here's how to connect with them:

 

  1. Open your QBO account.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a keyword or a brief description of your concern. Then, hit Continue.
  6. Choose a way to connect.

 

If you have any questions or concerns about QuickBooks, don't hesitate to reach out. We're here to help.

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