Aluna Bansag
Level 1
2 weeks ago

QuickBooks exam page shows raw code ({{translate}} etc.) instead of the interface. Tried multiple browsers, cache clear, no fix. Please assist. Any idea how to fix it?

Hello, I am trying to take the QuickBooks Online Certification exam, but the exam page is not displaying correctly. Instead of the normal interface, I only see raw code placeholders such as {{submit_button_text}}, {{translate}}, and other template text. I have already tried: Using both regular and incognito browsers (Chrome and others) Clearing cache and cookies Disabling extensions and pop-up blockers Testing on different browsers Despite this, the issue persists and I am unable to start the exam. Could you please check if there is an issue with the certification portal or advise me on how to proceed? Thank you for your assistance.
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JayneusR
QuickBooks Team
QuickBooks Team
2 weeks ago

Manage Your Account

Hello there, Aluna.

 

Thank you for bringing this issue to our attention and for providing such detailed information about your experience. I appreciate your efforts in performing troubleshooting steps to resolve the QuickBooks Online Certification exam page display issues.

 

To address this problem promptly, I recommend contacting our Live Support team during their operational hours. They have the tools and resources to investigate your situation and provide a tailored solution.

 

Here's how to connect with them:

 

  1. Open your QBO account.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a keyword or a brief description of your concern. Then, hit Continue.
  6. Choose a way to connect.

 

If you have any questions or concerns about QuickBooks, don't hesitate to reach out. We're here to help.

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