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daybyday1
Level 1
posted
‎July 25, 2020 02:38 PM
last updated ‎October 05, 2020 7:44 PM

How do I get printed version of Received payment to show locak currency? It shows on screen but not in PDF.

I sent out an invoice in GBP. Client payed in GBP. Received payment shows GBP as well as local currency on screen. When I save, print or send PDF, the local currency doesn't appear. I need the local currency to appear for end of year accounting in my country.
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3 Comments 3
JessT
Moderator
Moderator
‎July 25, 2020 03:52 PM

How do I get printed version of Received payment to show locak currency? It shows on screen but not in PDF.

Hope you're having a great day so far, daybyday1.

 

Local currency will appear in sales transactions, but not in the Receive Payment PDF form. I realize how useful this is to you. I recommend sending feedback to our product engineers so they can consider including this feature in future updates.

 

  1. Click the Gear icon.
  2. Choose Feedback,
  3. Enter your suggestion and click Next.

 

I'm just a comment away if you need more help.

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daybyday1
Level 1
‎July 25, 2020 04:36 PM

How do I get printed version of Received payment to show locak currency? It shows on screen but not in PDF.

I am using ILS.

I tried this on a different computer altogether and I also tried in an incognito chrome window.

The problem persists.

 

1. I send the invoice to customer paying GBP. On the invoice on the screen I see GBP and ILS and the same on the printed invoice

2. Customer pays and I match payment.

3. I open the received payment window. On the screen I see GBP and ILS. Amounts are correct. I see the attached invoice # in the field.

4. I preview and/or send and or print the document and the amount is seen only in GBP. (in addition the invoice # disappears and only the date appears, but this is a separate issue).

 

I have seen this issue with two separate invoice payment receipts. 

The form numbers a checked on my template.

 

I do not have the option to email. It says unavailable.

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GlinetteC
Moderator
Moderator
‎July 25, 2020 05:25 PM

How do I get printed version of Received payment to show locak currency? It shows on screen but not in PDF.

I appreciate all the troubleshooting steps you've tried and providing additional detailed info about the issue, daybyday1.

 

Since none of the recommended steps work, I highly suggest contacting our Customer Care Support Team. They can share your screen and further investigate this unusual behavior in QBO. 

 

Here's how to contact them:

 

  1. From your Quickbooks Online company, click Help (?) at the top right.
  2. Hit Contact us.
  3. Enter " local currency doesn't appear when sending PDF", then click Let's talk.
  4. Choose an option to connect with a live support agent.

I've also added some links that contain information about how Multi-currency works and assigning it to a customer for your guide:

 

Post another question or leave a Reply below if you have other follow up questions. 

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