daybyday1
Level 1

Manage Your Account

I am using ILS.

I tried this on a different computer altogether and I also tried in an incognito chrome window.

The problem persists.

 

1. I send the invoice to customer paying GBP. On the invoice on the screen I see GBP and ILS and the same on the printed invoice

2. Customer pays and I match payment.

3. I open the received payment window. On the screen I see GBP and ILS. Amounts are correct. I see the attached invoice # in the field.

4. I preview and/or send and or print the document and the amount is seen only in GBP. (in addition the invoice # disappears and only the date appears, but this is a separate issue).

 

I have seen this issue with two separate invoice payment receipts. 

The form numbers a checked on my template.

 

I do not have the option to email. It says unavailable.