We have installed a new computer  I am trying to access my quickbooks account  it is locked out

@dougmunn123 

You are using QB Desktop, correct? Login to your CAMPS as the Primary Contact and check your license status there.

How do I unlock the account

Thank you for joining the community, @SpencerFox2994. We appreciate you getting in touch.

I want to help you, but I need more information to fully understand your issue and offer the best solution. Sending us screenshots or further information is helpful. We would be grateful for any details you could provide.

Please click the Reply button below. I'll be waiting for your response. Have a great day, SpencerFox2994.

My intuit quick book is on hold

Hello there, @itmpayroll1.

I can see the urgency of getting your QuickBooks account issue resolved. Let me help route you to the best support who can investigate this matter so you can get back to business in no time.

I can think of two possible reasons your QuickBooks Online (QBO) account is on hold. It's either due to sufficient funds for payroll transactions or your billing details.

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I'd recommend contacting our Customer Care team. They can securely pull up your account to check the reason for the hold and guide you with a fix. Here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

In case can't sign in to your QBO account, you can also reach out to our support outside of the system through chat.

Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your account and business's growth and transactions using QBO: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

Please feel free to leave a comment below if you have other account management concerns in QBO. I'm always ready to help. Take care, @itmpayroll1.

please help me figure this out tell me what i need to do so i can get my taxes filed

I'd be glad to help you out, Abrea.

Before providing any steps, may I know what taxes you're trying to file and the product that you're using? Adding additional details will help us share an accurate solution to fix your issue. A screenshot would be helpful too.

I'll keep an eye on your response to ensure your concern is taken care of. It's my priority to help you file your taxes.

What do I do in this situation 

Hi, Travis32.

I want to assist you, but I need more details to understand your issue and offer the best solution fully. I would appreciate any additional information you could give.

I'm looking forward to your reply.

My account is on hold and when I call the number it just sends me a message saying what I said. How do I get access to my money and my account

Welcome to the Community, @ScrewstonJuice.

We'd love to help you achieve your goal, but I just need some more information to help me get on the same page. Would you mind telling me more about it? Like, what specific account of yours is on hold? This way, I can provide you with an accurate resolution.

I appreciate any details you can provide. I’m looking forward to your reply.

All I got was an email that said my quickbook payments account was closed and when I opened the app it says my account is on hold. In the email it says to call a number if I didn’t request this and when I call the number I get no help

It says my quick books payments account was closed when I didn’t request it. It says to call the number if it wasn’t requested and when I called I got a whole bunch of nothing.

I know how important every penny is for us, @ScrewstonJuice . I’m here to ensure your Payments account and funds will be taken care of.

An email notification is sent when transactions are canceled or need further review. Then, we eventually placed the user's account on hold to protect you and the payee while it's being processed.

Having said that, I highly suggest contacting our Payments Support team to get this check and to determine the documents needed to release the payments and get your account hold lifted if verified. See this contact option to connect with us quickly.

Please know that QuickBooks can’t deposit any amounts from funds on hold until we complete our assessment.

You can visit these resources to learn why accounts or amounts are on hold and when QuickBooks deposits customer payments into your bank account:

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks
• Find out when QuickBooks Payments deposits customer payments

Please don't hold back to drop comments if you have any additional questions or concerns about payments. I’ll be here to help. Keep safe always!

I am trying to get in contact with you. Please send me an email or a phone number

Huguette Erat

Hello, Huguette. 

Can you tell me more about the problem that you're having with your account? That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!

Hi, 

when i charge card payment method not allow me to charge , debit and credit card will be declines that is issue.

Thanks for joining the thread, @fatimanadeem.

We'd love to help you achieve your goal, but I just need more information to help me get on the same page. Would you mind telling me more about what you mean by charging a card payment method that doesn't allow you to charge? This way, I can provide you with an accurate resolution.

I appreciate any details you can provide. I’m looking forward to your reply. Have a great rest of the day.

I wired you the money

 Unlock account ASAP, PLEASE

 case #15112204284

Hello there, 

I understand that you want to get this issue resolved as soon as possible. 

However, the hold is removed within one business day upon receiving the wire. You will receive an email once the hold on your payroll account has been successfully lifted. In some cases, you may also need to contact your bank and ask them to accept Intuit ACH transactions in the future.

Meanwhile, if you really need to process payroll for your employees, you can print paper checks as an alternative. Here's a link as a reference: Change a direct deposit paycheck to a paper paycheck

Furthermore, I'd also recommend reaching our QuickBooks Online Support Team if you need further assistance about your payroll account. They have the necessary tools to access your account, review the hold status.

To reach them:

1. Log in to your QuickBooks Online company.
2. Click on Help (?).
3. Select the Search tab, then Contact Us.
4. Enter a description of your concern, then hit Continue.
5. Choose a way to connect:
    

• Start a chat with a support.
• Get a callback from the next available support.

To learn more about managing your QuickBooks account, feel free to visit this link: Your QuickBooks account.

Let me know if you still have other account-related concerns. I'll be here to assist. Have a good one!