Other questions
Hello there, @itmpayroll1.
I can see the urgency of getting your QuickBooks account issue resolved. Let me help route you to the best support who can investigate this matter so you can get back to business in no time.
I can think of two possible reasons your QuickBooks Online (QBO) account is on hold. It's either due to sufficient funds for payroll transactions or your billing details.
Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, I'd recommend contacting our Customer Care team. They can securely pull up your account to check the reason for the hold and guide you with a fix. Here's how:
- Sign in to your QBO company.
- Go to the Help (?) menu.
- Select the Search tab.
- Click the Contact Us button.
- Enter a brief description of your concern in the What can we help you with? field.
- Select Continue.
- Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).
In case can't sign in to your QBO account, you can also reach out to our support outside of the system through chat.
Once everything is all set, you may also want to check out one of our Help pages as your reference to guide you in managing your account and business's growth and transactions using QBO: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.
Please feel free to leave a comment below if you have other account management concerns in QBO. I'm always ready to help. Take care, @itmpayroll1.
