Can you open the sample file without any issue?

No. I tried opening the sample service and sample product files and I got the crash catcher for both of them.

Try reinstalling your QBD program. If the same error persists, consider to utilize the trial version for QBD 2021 to compare.

Hi there, @tc2.

Let's get your QuickBooks working fine again so you can continue your task.

I'll elaborate how you can uninstall and reinstall the program  as what @Fiat Lux - ASIA instructed. 

QuickBooks Desktop for Mac releases updates to improve the program functionality. You can fix the issue by uninstalling and reinstalling it. Before we start, you need to make sure the system is updated to its latest release.

In case you're using the CD to install the product, make sure you have it handy along with your license numbers.

Once ready, follow these steps to uninstall:

1. Close QuickBooks.
2. Go to the Finder menu.
3. Select Go Applications.
4. Drag the QuickBooks icon to the Trash.
5. Reinstall the latest version.

After that, reinstall the latest version. Here's how:

1. Go to QuickBooks Product Updates.
2. Select your QuickBooks Desktop version.
3. Click Download to download the installer file to your computer.
4. Double-click the downloaded .dmg file.
5. Drag the QuickBooks Desktop icon to the Applications folder to install. Then, restore your company file in QuickBooks.

You can verify the update by pressing the Cmd+1.

If the issue persists after performing the steps above, you can do a clean install. This refreshes QuickBooks with the installation files that were left behind during the re-installation process. For the detailed steps, kindly refer to this article: Reinstall QuickBooks for Mac using clean install.

Please let me know how it goes. I'll be around to help if you have any other concerns. Have a good one.

Thank you for the assistance. I tried the steps you provided (including the clean reinstall) and continue to have the issue of QB crashing after I hit the login button. I tried opening a sample file again and it crashed right away, too. I am completely unable to access my companies.

Hi there, tc2.

If you're still getting the same result after going through the troubleshooting steps provided by my colleague, AbegailS, I recommend reaching out to our Customer Care Support. They have the tools to securely access your account and conduct screen-sharing to help you achieve a timely resolution.

To reach them:

1. Go to this link: Contact Us.
2. Select QuickBooks for Mac for the product and then Continue.
3. Enter a description or a keyword for your concern, then click Continue.
4. Choose how to connect with our support team.

• Chat - with a live support.
• Callback - request a priority callback.

This should lead you to the right direction to address your concern today.

Let me know how it goes by leaving a comment below. I'll be around if you need me. Have a wonderful day!

Quickbooks and Macs do not talk. They do not work together and I highly recommend trying!

I have tried new Mac’s twice with quickbooks and inevitably end up wasting time,(months) and having to reload information, besides the fact of getting thrown out of the program.

quickbooks is expensive! It’s a waste to buy it for Mac because quickbooks doesn’t know what they are doing w a Mac!

@Marcogirl2 

Which QB Desktop year version do you have? 2024 or older?